Customer Service Representative
crepaway
Total years of experience :12 years, 6 Months
•Set the department Strategy and action plans
• Elaborate SOPs, Manuals, Training Booklets and Care booklet
• Train and evaluate recruits for all positions
•Dealing directly with customers' complaints and requests
•Ensuring the implementation of the Crepaway customer care booklet
•Elaborating reports that track customers’ complaints and contribute to finding drastic solutions to prevent their recurrence
•Executing on-demand and monthly reports
•Monitoring Benchmark
Managing drivers’ routes, attendance, schedule..
•Packaging
•Handling “Customer Care” : dealing with customers complaints and requests
•Zoning the market share: planning Menus distribution and controlling one to one approach
•Handling customers complaints and feedback
• Encouraging the Up Selling
•Handling financial aspects of the position and closing procedure
Dal Mare group Zouk Mosbeh-Summer Stage 2009
• Accounting and Data entry
Phone Host)
•Handling customers’ complaints and feedback
• Encouraging up selling
•Assisting the Head of Branch in administrative tasks
courses: Charite Zouk Zouk Mikael, Oct 2006 – June 2009 BT3 Comptabilite ET Informatique College Notre Dame de Louaizé Zouk Mosbeh, Oct 1995- June 2006 Brevet