CUSTOMER SERVICE EXECUTIVE
ASTER MEDICAL CENTER
Total years of experience :12 years, 0 Months
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Clearing and billing patients file before sending them to the lab or pharmacy.
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
1. Position: Customer Service Representative
Company: SPi Global
Duration: August 2013 - March 2014
Location: Iloilo City
- Attending escallation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the prcess manager at the end of the day.
Duration: Teletech Customer Care and Management
Company: Feb 11, 2013 - Jul 24, 2013 (6 months)
Industry: Call Center / IT-Enabled Services / BPO
Location Iloilo City
Department: Device General
Job Description: Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each
customer.
Coordinate with the dispatch team to send products or provide
services on time to customers.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting
solutions.
Manage filing, mailing, correspondence and other management
tasks.
Looking to improve and expand knowledge and skills and to establish an employment in a friendly environment (call center) Interested in finding employment with a company which will utilize my skills as a customer service worker or learn skills in food service (customer services)
2. Position: Customer Service Representative
Duration: May 11, 2012 - Jan 10, 2013 (8 months)
Company: Transcom Worldwide Philippines
Company
Call Center / IT-Enabled Services / BPO
Industry: Location Iloilo City - Philippines
Department: Heartland enterprise
Job Description: Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services or products offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each
customer.
Coordinate with the dispatch team to send products or provide
services on time to customers.
Provide customers with brochures and information packages on products or services.
Build customer loyalty by follow-up of customer calls.
Evaluate problems of the customers and provide logical lasting
solutions.
Manage filing, mailing, correspondence and other management
task
1. Computer skills 1 yr & 10 Worked on a BPO
mos.
2. Communication skills 1 Worked on a BPO
Call Center Representative Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Highest Educational Attainment: Bachelor of Science: Hotel and Restaurant Technology Education Field: Food and Beverage Preparation/Service Management School/University: Western Visayas College Of Science and Technology Location: Iloilo City-Philippines Graduated: SY June 2008-March 2012 Second Highest Education:
Career Opportunities After completion of this program, the graduates can pursue a career in hospitality sectors. Job opportunities are the following: Entry-level Jobs Hotel and Restaurant attendant - applies basic techniques in performing prescribed range of specific functions in the areas of Food and Beverage, Front Office and Housekeeping Operations as required in accommodation, food and beverages enterprises; undertakes planning and initiation of alternative approaches to skills and knowledge applications across a board range of technical and procedural requirements. Commis F&B service attendant Bartender or Bar attendant Rooms Division Housekeeping attendant Front Office Division Front Office agent/Front Desk clerk
Vocational Diploma / Short Course Certificate Bachelor of Science in Hotel and Restaurant Technology (Associate Graduate) School/University: Western Visayas College Of Science and Technology Iloilo City-Philippines Graduated: SY June 2008-March 2010