جويس Ndungu, Processing Team member

جويس Ndungu

Processing Team member

Tanfeeth (EMIRATES NBD)

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Operations Management
الخبرات
17 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 3 أشهر

Processing Team member في Tanfeeth (EMIRATES NBD)
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مارس 2015

Compliance
 Reviewing of KYC on regular bases for transaction monitoring to comply with AML policy
 Remediating Customers accounts with regard to FATCA and KYC policies
 Liaising with business units to ensure quality of KYC forms and documents
 Reviewing accounts to ensure completeness in accordance with the Bank's relevant KYC policies and guidelines.

Data Entry
 Maintaining database by entering new and updated customer and account information.
 Responding to information access and retrieval requests from authorized members
 Checking source documents against entered data to ensure data integrity at every stage
Assisting in developing and maintaining improved records within the database system
 Producing automated data entry and integration reports when requested
 Generating statistical reports based on maintained data on a periodic basis
 Lasing with Record Management center to ensure documents are scanned and archived

Payment processing and Reconciliation
 Performing varied Transaction Services tasks associated with all payment processing functions to include payment inquiries, account issues, and/or administrative support.
 Moderate internal and external customer contact as required,
 Day to day reconciliation of the banks’ accounts
 Liaising with other departments to ensure no delay in payments.

Customer Relationship Officer في Family Bank Limited
  • كينيا
  • فبراير 2014 إلى نوفمبر 2014

Serving as a point of contact to customers on financial investments and responding to other Bank related queries.
Liaising with Relationship Managers for queries, additional information / documents, business recommendations for deviations, if needed.
Determining customers credit worthiness by accounts and field survey.
Responsible for reviewing, analyzing, recommending case for underwriter across all loans after applying by observing company and central bank guidelines.
Daily monitoring of loan repayment to ensure principal borrowers are on track.
Mapping and scoping for business opportunity within branch environs and Sales activation within the branch catchment area.
Regular visits to clients and prospective customers to keep track of their evolving needs so as to provide the appropriate products and services and Verification of Customer information through telephone or field visits, where applicable
Verifying and analyzing credit information and documentation provided by Sales and Branch’s, after checking the quality of loan application.
Performing exposure checks to find any liabilities such as Auto loans, Home Loans, Personals Loans, Credit cards, ROL’s that customers have.
 Attending to requirements of Audits and provide responses to audit remarks in respect of the functional area.

Teller/Cashier في Family Bank Limited
  • كينيا
  • مايو 2013 إلى يناير 2014

Receiving cash, cheque deposits and handling teller operations.
Handling Western Union, Money gram and cash swift transactions.
Paying cash withdrawals over the counter and exchange of foreign currency.
Issuing bankers cheques and maintaining clear transactions records.
Customer advisory on various account packages available.
Compiling sales management, advising and providing solutions to customers.
Carrying out customers surveys, providing feedback to the management.
Handling customers enquiries and giving guidance appropriately

Office Administrator في Serengeti Institute
  • كينيا
  • أغسطس 2006 إلى ديسمبر 2012

Assisting office staff in maintaining files and databases
Preparing reports, presentations memorandums, proposals and correspondences
Assigning duties to staff as required
Monitoring office operations
Scheduling appointments and meeting for directors and senior staff
Serving as a point of contact for office queries and conflict resolutions
Managing staff schedules
Tracking office supply inventory and approving supply orders
Assisting in preparation of departmental budgets
Supervising administrative personnel
Petty cash handling and sales records reporting.
Liaising between the management and Operations department.

الخلفية التعليمية

بكالوريوس, Operations Management
  • في University of Nairobi
  • ديسمبر 2012

Second class honours upper division.

دبلوم, Journalism and Mass Communication
  • في Consolata institute of Communication and Technology
  • ديسمبر 2006

Pass

Specialties & Skills

Customer Service
Marketing
operations
Administrative
Good in computer applications

اللغات

الانجليزية
متمرّس
السواحيلية
متمرّس