Joydev Mukherjee

• Resolving customer complains and queries.
• Guiding and supporting frontline team.
• Providing highest level of customer satisfaction.

Customer service officer in Interglobe Aviation Limited (IndiGo)

• Established long-term relationships with satisfied
customers, soliciting referrals for new business
opportunities.
• Streamlined internal processes by implementing CRM
software to track leads, manage sales pipelines, and
monitor performance metrics.
• Conducted market analysis to identify emerging
trends and opportunities for business expansion into
new sectors or regions.
• Optimized proposal creation process by developing
customizable templates that improved efficiency
while maintaining professionalism.

• Implemented process improvements to reduce errors
and increase overall efficiency.
• Promoted a positive work environment by fostering
teamwork and open communication among team
members.
• Supervised 120 co-workers.
• Worked with customer service representatives to
handle escalated customer issues.
• Led regular team meetings to discuss progress,
Voyager
Intermediate
•
challenges, and opportunities for growth, fostering an
atmosphere of continuous learning.
Mentored junior team members for increased skill
development and career growth.
Managed daily operations efficiently by monitoring
task completion rates, allocating resources
strategically as needed.
•

Ticketing, reservation and handling loyalty customer queries and providing resolution

Airport Operation and Customer Service.
• Airport operations and customer service.
• MHB, ticketing, boarding gate, BMA, BBA, Arrivals

Sales and business development by providing career enhancement options to IT professionals