Mac Solution Consultant,Apple-UAE
IML Group
مجموع سنوات الخبرة :7 years, 3 أشهر
Providing excellent Apple Customer Experience
Act as an Apple business maneger and influencer in a Retailer Store
Providing solutions by communicating the benefits of Apple products through product demonstration
Keeping the Retail Store Team Management updated on the latest Apple products
Identifying and building a Virtual Team of key staff members, training and transforming them into Apple
Professionals.
Ensuring all merchandising elements are up to date in accordance with Apple guidelines and standards
Provide daily care and maintaining tidiness according to worldwide guidelines.
Flag to my manager any maintenance issues with any Apple merchandising execution in the store.
Provides key insights on the Apple business in a singular storefront, and identify business opportunities.
Monitor performance results and inventory levels.
Monitor regular competitive/trend tracking.
Provide insightful feedback that will help to further develop and improve upon Apple Shop performance.
Key Result Areas:
Reviewed and monitored target achievement vis-à-vis set targets and took corrective action wherever required
Ensured that effective Sales Information Systems are implemented and commercial processes, controls and systems are adhered to
Educated & trained branch employees on products and ensured that the same is cascaded down to sales promoters & the dealer sales force
Conducted Product Briefing Programs for outsourcing market promotions of the company to the various outsourced agencies
Managed the sales process for new prospects, from initial contact through to closure
Dealt with customer enquiries in-person, over the phone or via email; contacted prospective customers and discussed their requirements
Achieved all revenue targets and objectives in-line with the area business plan
Highlights:
Exceeded sales target by AED 11 lakhs in Jumbo Electronics, UAE MCC branch year-year; successfully negotiated and closed new sales, prepared proposals and quotations, negotiated and won new contracts
Gathered and shared market intelligence on competition with sales staff which resulted in a 18% increment in apple sales.
Closely monitored competitor activities in merchandising & promotional events to identify business opportunities and threats
Supervised complete after-sales and customer delight operations in Dubai, UAE with a Customer Satisfaction Index of over 92%
Handed a team of 22 sales professional comprising of 2 Associate Regional Sales Managers, 3 Area Sales Manager and 9 Sales Officers for IT, Telecom, Sony, Du &Eti-Salat
Interfaced with service team for timely closure of service requests, installation of Shop in Shops, Apple Shop 2.0, in-store branding as well as other service related issues
Role:
Interacted with customers by phone, e-mail or online chat concerning various care issues
Solicited cross-selling & up-selling opportunities within the customer care experience
Tracked & reported relevant customer care performance metrics
Maintained customer feedback by capturing the same