Administrative Task Supervisor
Sitespower Training Center
Total years of experience :14 years, 1 Months
Administrative Task Supervisor:
• Responsibilities include but are not limited to handling administrative tasks in support of all Customer Relations leadership
• Supervisor and manage a team, as assigned.
• eep track of HR records, process them accordingly, including delivering them, as assigned.
• Manage and coordinate special projects in support of the Customer Relations Department
• Coordinate, document and publicize changes to department policy and procedure.
• Preparing Candidates Certificate to be issued at the end of their course
• Working through KHDA registration for all Candidates who would like their Certificate to be attested from the Ministry of Education
• Managing Candidate’s Registration for IELTS Exam either General or Academic
• Provide all information to Customers Course inquiries such as; fees, schedules and duration hours
Customer Service:
• Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable
• Providing all information to client’s inquiries with regards to our courses available
• Ensuring all records are updated when necessary and that new info is updated as soon as details of the Office client are received
• Ensuring any complaints or compliments are keyed in system or passed to the Centre Manager or General Manager
• Taking bookings for the meeting room and visiting, walk-in clients on system
• Ensuring all clients receive an exceptional standard of service at all times
• Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members
ICDL Tester:
• Perform customer verification
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Create candidates skills card to proceed to their exam
• Solved technical problems during the exams
• Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential volume of dealers
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Provides historical records by maintaining records on area and customer sales
• Contributes to team effort by accomplishing related results as needed
• Skills/Qualifications: Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales
Cashier:
• Greet customers as they arrive at the store and provide them with information about products and/or services
• Respond to customers’ complaints and resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue trading stamps and gift cards
• Maintain periodic sales reports and spreadsheets
• Ensure management of daily cash accounts
• Maintain periodic transaction reports
• Ensure maintenance of check out areas
• Resolve customer complaints in a proactive manner
• Open and close tills
• Maintain knowledge of store inventory and sales activities