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Joshua Ronquillo, System Engineer

Joshua Ronquillo

System Engineer·Galaxy Solutions L.L.C - F.C

United Arab Emirates

Bachelor's degree, Bachelor's of Science in Information Technology

Work experience

Total years of experience: 8 years, 5 months

System Engineer

January 2025 - Present

Galaxy Solutions L.L.C - F.C

Dubai, United Arab Emirates Hybrid

January 2025 - Present

Managed enterprise Windows and Linux servers on Azure and AWS, ensuring high availability.
Administered VMware vSphere, Exchange, and Active Directory with regular backups and on-call support.
Proactively monitored infrastructure health and resolved alerts to minimize disruptions.

Company industry:
Software Development

Technical Support Engineer

January 2024 - January 2025

Evolutions

Dubai, United Arab Emirates

January 2024 - January 2025

Supported 300+ Windows and macOS endpoints; achieved 99.5% uptime and 25% faster response times.
Executed IT infrastructure projects including system upgrades and platform migrations.
Standardized onboarding processes covering account creation, device setup, and access management.
Served as primary IT liaison with vendors for hardware procurement and warranty coordination.

Company industry:
Oil & Gas

Technical Support Engineer

January 2023 - January 2024

D&B Properties

Dubai, United Arab Emirates

January 2023 - January 2024

Resolved incidents involving Windows, macOS, Microsoft 365, and business applications.
Administered 250+ endpoints, maintaining availability, security compliance, and patch deployment.
Led onboarding and offboarding for 100+ employees; managed provisioning and deactivation workflows.
Administered Microsoft 365 and Google Workspace licensing for 500+ users

Company industry:
Real Estate

IT Service Desk Analyst (Contract)

September 2022 - May 2023

SNAP Inc.

Dubai, United Arab Emirates Remote

September 2022 - May 2023

Provided Tier 1 support to global employees across time zones, ensuring timely incident resolution.
Managed authentication and access via Google Workspace and OKTA for secure account administration.
Handled ticket lifecycle: prioritization, escalation, resolution tracking, and closure documentation.
Supported macOS and Windows troubleshooting, onboarding/offboarding, and internal logistics.

Company industry:
IT Services

IT Service Desk Analyst

June 2021 - April 2022

Global Payment Inc.

Quezon City, Philippines

June 2021 - April 2022

Company industry:
Financial Services
Job role:
Information Technology

IT Desktop Support Engineer

January 2019 - June 2021

VXI Global Holdings

Quezon City, Philippines

January 2019 - June 2021

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

IT Desktop Support Engineer

July 2017 - September 2018

IBM Philippines

Taguig, Philippines

July 2017 - September 2018

Company industry:
Business Support Services
Job role:
Information Technology

Education

STI College Marikina

May 2017

May 2017

Bachelor's degree, Bachelor's of Science in Information Technology

Philippines

GPA (percentage): 92%

GPA (percentage): 92%

Skills

PC Networking
Expert
PC Networking
Expert
Computer Software
Expert
Computer Software
Expert
Computer Hardware
Expert
Computer Hardware
Expert
Customer Support
Expert
Customer Support
Expert
Desktop Support
Expert
Desktop Support
Expert
Communication
Intermediate
Communication
Intermediate
Hardware and Software Troubleshooting
Expert
Hardware and Software Troubleshooting
Expert
Teamwork
Intermediate
Teamwork
Intermediate
Customer Support
Intermediate
Customer Support
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
LINUX
Intermediate
LINUX
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
VMWARE VSPHERE
Intermediate
VMWARE VSPHERE
Intermediate

Languages

English

Native Speaker

Tagalog

Native Speaker