خوان كاميلو Posso

Led the bar excellent service and

Helped players overcome skill barriers through assessments and goal
setting.
Developed coaching strategies and lesson plans to achieve team goals.
Build athlete confidence through motivation and encouragement
strategies.
Provided ongoing sales support to improve customer loyalty and
satisfaction.

Supported sales control processes and internal audits
Maintained organised and updated file systems for easy staff use.
Contributed to project management tasks, tracking progress and
coordinating with team members for timely completion.
Collaborated with management and team members on end-to-end
project needs, organising materials, facilitating communication and
proofreading work.
Executed administrative tasks under managerial supervision to optimise
workflow.
Registered information on database to preserve accurate details.

Promoted company products and experiences with passion and
enthusiasm, increasing customer engagement.
Engaged with customers on sales floor, providing product knowledge

shortages.

Delivered friendly and fast service to process high-volume food and drink
orders at peak times.
Completed daily opening and closing checklists to maintain standards
and ready dining rooms for service.
Resolved customer complaints to maintain satisfaction and business
loyalty.

Maintained excellent customer satisfaction by assisting them with
enquiries, issues and complaints in a timely manner.
Closely monitored and supervised staff operations, providing extra
training and assistance to struggling individuals.
Resolved customer complaints with diplomacy, providing timely solutions
that improved overall satisfaction rates.
Supervised team of 15 staff, delegating tasks and monitoring performance
to maintain high service standards.
Fostered a positive team atmosphere through motivational leadership,
resulting in reduced staff turnover and increased morale.

Kept bar stocked and organised for easy access and quick service to
customers.
Successfully managed high-volume shifts, serving up to 200 customers
without compromising service quality.
Managed bar inventory, conducted stock takes, and placed orders to
maintain optimal supplies.