Case Progression Officer
DIFC
Total years of experience :4 years, 7 Months
• Listed actions for hearing and processing documentation for court actions with strict attention to detail.
• Anticipated staff and resource requirements to facilitate smooth execution of hearings.
• Thoroughly documented details of court proceedings, actions and decisions.
• Answered routine correspondence on behalf of the court, initiating follow-up action.
• Took own initiative to relieve senior staff of administrative detail.
• Acted as first point of contact for internal and external customers, offering excellent customer service to improve satisfaction.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Assisted customers with additional retail services, including alterations, special orders and item loans.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.