Sales Supervisor
adidas Emerging Markets LLC
Total years of experience :10 years, 5 Months
Duties & Responsibility: -
Break down of monthly sales targets and monitoring its achievement.
Achieving sales objectives by understanding customers sporting needs and offering appropriate solutions.
Monitoring market trends and suggesting appropriate promotions to maximize on both high and low sales seasons.
Passing on information about the Brand standards and values to the stores staff.
Weekly staff training to maintain good performance of staff through effective sales and customer service.
Ensuring proper stock management.
Effective merchandising of the shop floor.
Managing positive and negative feedback to improve store performance.
Supervising cash till activities.
Liaison between the staff and our top management thus maintaining a well-motivated team.
Making the weekly/monthly store reports of sales and activities.
Achievements:
• Started off as a sales representative 2005.
• I was promoted into team leader position end of 2006.
• Attained the position of a store supervisor by the end of 2008.
• Supervised a sales team of 16employees, driving them to constantly exceed set targets.
• Part of a sales team that increased company sales by 67% (comparison between 2010 and 2011)
Duties Included:
Sourcing for Corporate clients and introducing the company and its products/services.
Presenting the new clients with free samples/demos so as to instil confidence in them about the company’s products/service.
Maintaining a good rapport with the existing clients to ensure they always bring their printing jobs to our company.
Dealing with any complaints from the clients and offering quick solutions
Coordinating and ensuring that the goods are delivered to the customers’ office in good condition and in the shortest time possible.
Achievements:
• Introduced the company’s services into the market.
• Researched on competitors and suggested offers/perks that increased our client base.
• Constantly exceeded individual sales targets.
• Successfully trained newly recruited staff, on ways of gaining access into the market.
Duties Included:
Head of front office sales of mobile phones and accessories
Dealing on a one on one basis with the retail customers.
Handling any complaints or difficulties that they may face with their handsets
Technical problems support.
Liaison between the sub dealers of the company’s products and the wholesale team
Training the new sales staff on how to handle customers’ needs and complaints.
Providing after sales service.
Making reports on the daily and monthly sales of the retail department