Customer Service Officer/Cash Administrator
Debenhams Retail Plc
Total years of experience :5 years, 4 Months
Nov 2007 - Present Debenhams Retail Plc Leeds, United Kingdom
Customer Service Officer/Cash Administrator
• Serving customers at the sales counter
• Offering face to face advice to customers on the stores products
• Maximizing store revenue by being able to identify further sales opportunities
• Processing returns, exchange and refunds as required in line with company procedures
• Responsible for the daily management of the till • Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements
• Handling customer complaints in a calm manner
• Managing cash and payment systems in accordance with company procedures and policies
• Encoding End Of Day information on to the system
2009 - 2010 Leeds Metropolitan University Leeds, United Kingdom BSc Multi-Media Technology
2007- 2009 Leeds Metropolitan University Leeds, United Kingdom Higher National Diploma Multi-Media Technology
