receptionist
shangrila hotel
Total des années d'expérience :1 years, 1 Mois
• Scheduled appointments and maintained and updated appointment calendars.
• Transmitted information and documents to customers, using computer, mail and facsimile machine.
• Filed and maintained records.
• Heard and resolved complaints from customers and public.
• Analyzed data to determine answers to questions from customers and members of the public.
• Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Received payment and recorded receipts for services.
• Greeted persons entering establishment, determined nature and purpose of visit and directed and escorted them to specific destinations.
• Provided information about establishment, such as location of departments and offices, employees within the organization and services provided.