Assistant Sales Manager
M. H. Alshaya Company
Total des années d'expérience :15 years, 6 Mois
• Creates and executes seasonal Store Floor Plans establishing selling opportunities through building inspirational lifestyles and merchandise features, ensuring that each and every stock is displayed and best represented in the store
• Provides analysis of financial trading reports and updates during weekly Walk-through with Brand team, Senior merchandisers, Operations manager and Visual teams in order to monitor sales and opportunities
• Prepares weekly Sales report and analyses, customer buying trends (store perspective) submitted to Operations and Higher management
• Deals with customer delivery issues and complaints, ensuring high level of satisfaction is given through excellent service
• Maintains visual merchandising standards
Assistant Sales Manager/Visual Manager/Design Studio Specialist
A retail company that sells kitchenware, linens, houseware as well as high-end home furnishings operating in the
Middle East by M.H.Alshaya.
• Creates and executes seasonal Store Floor Plans establishing selling opportunities through building inspirational lifestyles and merchandise features, ensuring that each and every stock is displayed and best represented in the store
• Provides analysis of financial trading reports and updates during weekly Walk-through with Brand team, Senior merchandisers, Operations manager and Visual teams in order to monitor sales and opportunities
• Prepares weekly Sales report and analyses, customer buying trends (store perspective) submitted to Operations and Higher management
• Deals with customer delivery issues and complaints, ensuring high level of satisfaction is given through excellent service
• Maintains visual merchandising standards
December 2011 - April 2015 DESIGN SPECIALIST for Pottery Barn Kuwait -
American-based upscale home furnishing store chain operated in the Middle East by M
.H.Alshaya.
• Provides Design consultations, and formulates quality home designs based on Customer requirements, preferences and needs completing decorating plans and accurate space plans
• Specializes on creating home designs (e.g. choice and proper placement of furniture, home accessorizing) tailoring to suit each customer’s taste and preferences; encompasses visits of site (houses, villas, apartments, chalets), assessment of the place, presentation of Floor Plans and Mood Boards to clients.
• Responsible for the Decorating Classes
Design Studio Specialist for Pottery Barn Kuwait - American-based upscale home furnishing store chain operated in the Middle East by M
.H.Alshaya.
• Provides Design consultations, and formulates quality home designs based on Customer requirements, preferences and needs completing decorating plans and accurate space plans
• Specializes on creating home designs (e.g. choice and proper placement of furniture, home accessorizing) tailoring to suit each customer’s taste and preferences; encompasses visits of site (houses, villas, apartments, chalets), assessment of the place, presentation of Floor Plans and Mood Boards to clients.
• Responsible for the Store’s weekly Decorating Classes
• In charge of the overall operation in the Sales Department which starts from making sure that the brand standard of the showroom is maintained, while making sure that Monthly sales target is achieved
• Responsible for updating and keeping sales file (Sales Inventory update, Daily Conversion Report, etc.)
• Responsible for making sure that all member of the Sales team are well informed and each member is properly motivated to reach sales target
• Is the one reporting directly to the Sales Manager and Store Manager, submitting Monthly Reports
• Keeping track of stocks (by making weekly zero reports), making sure the whole range of products are brought to the showroom from the warehouse, to ensure all varieties of stocks are presented to customers
• Giving occasional trainings to subordinate members and new members of the Sales team
• In charge in the Customer Service desk of the showroom, booking deliveries and handling customer complaints making sure customer satisfaction is given
• Responsible for giving trainings to new staffs and subordinate staff
• Regularly checks staff checklist to make sure the company’s Brand Standard is maintained
• Regularly making SWOT Analysis (particularly furniture items) communicating the result directly to Decorating team to boost sales
Valedictorian - (Elementary and High School Education) High School Most Valuable Player Awardee (Volleyball) Editor-in-chief (High School Newspaper) Vice-Presidential Excellence Awardee (Vice-President Gloria Arroyo)