Team Leader
Acteos
Total years of experience :18 years, 7 Months
Provide direct support to French customers
Design and Implementation integration and installation of new projects
Leading and Developing End-User Projects
Substantial experience in problem solving, communication with French colleagues and customers
Gather client requirements, provide eventual solutions
Provide onsite assistance in launching new modules, troubleshooting existing problems
Provide support for end-users
Write documentation for end-users
Participate in various pre-sales meeting to support in the sales meeting process as a technical consultant
Gained experience in handling customer requirements, working under pressure, meeting tough deadlines, satisfying customer needs.
Developing applications, proved competency and autonomy
Started establishing the support team in Lebanon
Gained experience in autonomous work, project management
Started by developing modules based on technical requirements
Moved to developing modules based on functional requirements
Started writing technical requirements and functional requirements
Gained substantial experience in coding, communication especially with French colleagues, understanding customer needs