Front Office Executive
SinQ beach club
Total years of experience :12 years, 3 Months
• Attending to Guest directly and on telephone.
• Handling checking and check out.
• Dealing with clients directly for promotion
• Updating Daily reports of inventory and Cash
• Interacting with Guest for Feedback
• Handling the shift roaster and leaves for three departments.
• Supervising housekeeping department.
• Keeping inventory for housekeeping department and Mini bar.
• Attending to Chief General Managers internal and external calls.
• Working on IBM Lotus application and internal application Dharsak
• Updating the inward book and outward book.
• Review bills for processing.
• Data entry operator
• Updating damage reports and designs of the ship
• Updating attendance
• Maintaining store records
• Updating yard service reports
• Scheduling meetings
• Loss mitigation
• Providing Foreclosure alternatives
• Portfolio Management
• Final HUD Approvals
• Negotiations
• Document procurement
• Closing the file with payment and complete documents
Review mortgages that are delinquent; analyze customer delinquency levels to see where default maybe imminent; subsequently identify solutions for avoiding foreclosure
• resolve delinquent loan portfolio under the govt plan terms and/or Ocwen’s own resolution terms
• request for and assess requisite documentation and proofs
• advise on available options by comparing loss mitigation alternatives with potential foreclosure cost
• ensure compliance with investor / insurer / government and servicer guidelines
• follow-up with customers/ authorized reps to complete loan resolution process
• Collecting payments on current and delinquent loans.
• Processing online payments thru secure application
• Set up forbearance plan for customer within 60 days of delinquency
• A Mortgage Process for (CITI MORTAGE) US leading company.
• Helping customer to process the loan application.
• Quality check for home insurance.
• Schedule appointments for final closing of the loan application.
• Worked on application like Acaps and Citrix.
• Endorsing the brand.
• Ensuring the marketing is done in timely manner
• Day to day invoice reconciliation