Enforcement Officer (Administration)
Nairobi City County
Total years of experience :8 years, 11 Months
• Visiting and calling 60+ customers in a day for order generation engagement.
• Following up on any complaints and having replacements done within required time frame of 72 hours.
• Engaging new outlets, gauging quality of outlets and recruiting them as new clients. (5 per day)
• Increasing drop basket of every outlet by helping an outlet identify opportunity gaps.
-Managed clients’ queries and complaints.
-Acquiring new clients through cold calling and referrals.
-Ensuring clients got all products after accounts had been opened. (after sale services)
-Proper identification of clients and do deposits and withdrawals from their accounts.
-Following AML and POCAMLA policies as laid out by CBK.
-Cross - selling of bank products such as loans, insurance products, accounts.
-Maintaining and building client relationships with existing and new clients.
-Preparation and reporting of weekly, monthly and quarterly reports on actual sales within the branch.
-Making inquiries from customer interactions and getting business leads for the organization i.e. accounts, deposits, loans, bid bonds and performance bonds among others.
-Performing money transfers including Money-gram and western union.
-Performing foreign exchange transactions.
-Welcoming guests to the hotel at the reception
-Checking in guests and checking them out
-Confirming bills allocated to rooms are correct and are paid before check out
-Ensuring rooms and conference facilities are clean and well-arranged before the guest checks in
-Taking orders and requests from guests and making sure they are handled accordingly
-Handling customers’ reservation requests and ensuring they are handled accordingly.
-Food preparation and production practicals -Hotel industrial attachments -Field project on matters affecting the Hospitality and Tourism industry (Finding a problem, analyzing and giving solutions to the problem identified)