Julious Joy

Client interaction throughout the globe via email and cold calling
* Driving the outbound sales team to reach their target for a process BT Broadband.
* In charge for the entire Quality process as per clients parameter.
* Conducting training sessions and continuously give feedback to increase sales of
individual agents.
* Always exceed SLA and KPI and continually improve.
* Is responsible in planning, estimation, reporting, held client meetings, trainings etc.
* Handling 3 processes for USA customers. Delivering required sales as per the SLA.
* Responsible in sales target achievements by training and motivating people,
resulting in improvements.
* Constant follow up with all the delivery centres on any queries. Identifying issue
cause and conduct trainings.
* Preparing monthly feedback and suggestion reports to the delivery centres
according to client feedback.
* Weekly review with the Director of the Company on the status of projects, clients,
plans etc.
* Oversee training of new clients on the product/service.
* Maintaining SWOT analysis on delivery centres and on chosen customers

Handling sales for 3 separate business units (Data Management,
Call Center & Medical transcription Services)
* Client interaction throughout the globe via email and cold calling.
* Driving the outbound sales team to reach their target for a process BT Broadband.
* Conducting training sessions and continuously give feedback to increase sales of
individual agents.
* In charge in getting new projects for the company.
* Motivating the team and moving them to the next level.
* Quality analysis and provide feedback end of every day to deliver quality sales to the
clients.
Viteos/Vserve, Bangalore
Team Leader -Program- E-Commerce Online training,
Telecom, ISP, Mortgage. (March- April)
* Handling entire Operations in Bangalore for an Out Bound sales and customer
support process for Southern Cross Telco and Orion.
* Interacting with clients based in US, Australia and UK.
* Conducting training sessions.
* Handling a team of agents in each shift
* Conducting interviews.
* Quality Analysis for every hour on a daily basis.
* Organize Internal & External Calibration session
* Guiding junior team members through qualitative feedback on performance &
guiding them towards an active selling process.
* Assisting in increasing the productivity of weaker team members

E-Commerce Online training, Telecom, ISP Mortgage
* New Client Acquisition throughout the Globe.
* Outbound sales- Telephone connections, Internet services& Mortgage.
* Achieving the targets, motivating the weaker agents.
* Efficient in working on MS Excel, MS Word and Preparing PowerPoint presentations.
* Proven track record in putting expertise to practice.
* Enjoy assisting clients effectively communicated and solved technical issues.
* Leading Team Passion for learning/sharing knowledge and troubleshooting.
* Ability to communicate and make appropriate decisions in a concise manner.
* Highly motivated with high-level of patience.
* Successfully built a good relationship with client to work together in streamlining.
* Publishing critical reports to Client include the Daily Resolution Statements, Dispute
Turnaround.
* Training and mentoring the new recruits in the team.
* Monitoring Team calls on daily basis, Motivate agents through increased involvement
in the evaluation process.

WORK KNOWLEDGE STRENGTHS
* year experience in handling Operations Sales, Customer service, Recruitment,
Quality& Business Development for clients throughout the globe.
* Data Analyst/ Disputes Management / Team Encouragement/ Hiring & Training
* Managing Customer Master Data Code. Adaptable to challenging business
* Scenarios distinguish the team from others. Create an identity for the team,
encourage and
Support independent thinking.
* Responsible in Handling above numbers of consultants, Team leaders & Mentors.
* Excellent communication with solid planning and problem solving skills.
* Quick learner who can rapidly master all aspects of job with limited training