JUN ZHANG

• Conducted in-depth market research and industry trend analysis, providing data-driven recommendations to leadership
• Collaborated with sales and operations teams to support channel expansion and client conversion.

• Independently managed full-cycle health consultation service: client assessment, solution design, follow-up, and delivery.
• Maintained 100% client satisfaction rate during tenure.
• Established and maintained detailed client records to support long-term relationship management.

• Deliveredpremium service to high-end international guests in a fast-paced multicultural environment.
• Ranked #1 out of44 in department with 98.62% guest satisfaction score.
• Collaborated with F&B, housekeeping, and entertainment departments to resolve complex guest issues.
• Analyzed guest feedback andprovided actionable recommendations for service improvemen.t

• Provided executive-level administrative support to senior leadership, including meeting coordination, travel scheduling,
document drafting, and information management.
• Designed and implemented standardized reporting templates to streamline cross-departmental communication,
significantly improving information processing efficiency.
• Coordinated cross-functional teams and managed emergency responses to ensure smooth workflow and timely resolution
ofurgent matters.