Senior Systems Infrastructure Engineer
Emirates Investment Bank PJSC
Total years of experience :16 years, 10 Months
⦁ System Infrastructure Design, Capacity Planning, Deployment and Post Implementation Support
⦁ Developing road-map plans for data center upgrades & migrations
⦁ Hardware virtualization using Hyper-V and VMWARE Clusters
⦁ Managing VDI and Application virtualization
⦁ Responsible for Managing NAS, SAN Storages & SAN Fabrics (HP 3Par, MSA, Dell EMC)
⦁ Responsible for Vulnerability Management
⦁ System Hardening and Patch Management
⦁ Managing Privilege Identity/Access Management System (PIM/PAM)
⦁ Ensuring 24x7 Systems and Service Availability
⦁ Configuring High Availability for Critical Systems using clustering or replication technologies
⦁ Responsible for Implementing Critical System Services (AD, Exchange, DFS, DNS, Archiving,
⦁ Managing Disaster Recovery site to ensure real time data synchronization for seamless failover
⦁ Planning and conducting Disaster Recovery Exercise
⦁ Actively involved in Business Continuity Plan development to cater with unforeseen disasters
⦁ Designing systems with High Availability to adhere with Recovery Time Objectives (RTO) and Recovery Time Objectives (RTO) set by Business Team
⦁ Systems Monitoring, Performance optimization and upgrades
⦁ Managing Group Policies, Exchange Email Messaging, File Services Clusters, DFS Replication, Archiving, DNS Forwarders, DHCP Services etc.
⦁ Maintaining Microsoft Exchange and Active Directory across multiple Sites
⦁ Responsible for System Security, Hardening and Patching
⦁ Responsible to manage Mobile Device Management Solution to ensure data security, compliance and DLP on corporate mobile devices
⦁ Managing Antispam Gateways to ensure mail security and split & route traffic between On-premises Exchange and Cloud based users
⦁ Centrally managing Antivirus Solution with Application and Device Control
⦁ Deploying and Maintaining Database clusters and Configuring DR Replication
⦁ Ensuring Daily System Backups (Data Backups to Tapes) and VMs Image Backup to NAS
⦁ Working Closely with Business Applications teams to address their requirements
⦁ Coordination with Internal and Auditors to ensure compliance on SOPs
⦁ Writing User Manuals, Configuration Documents, Service Delivery guidelines
⦁ Managing Tier-1 and Tier-2 System Support team by handling escalations
⦁ Mentoring and training the Tier1-2 staff to keep them up to date on the latest deployed systems
⦁ Other Day to Day System Administration Tasks
⦁ Working with Banking and Financial Services clients to provide infrastructure support
⦁ Coordination with clients to understand their business requirement
⦁ Developing relationship with clients and ensure AMC renewals by providing best Service
⦁ Proposing technical solutions and suggesting infrastructure upgrades to clients
⦁ Managing the expansion / upgrade projects
⦁ Responsible for NOC/Data Center and DR Site management
⦁ Managing MS Exchange, Active Directory, DHCP, SMTP, DNS, Web and Terminal Servers
⦁ Propose and implement DR/BCP Plans and ensure data backups on autoloader
⦁ Ensure server hardening and patching
⦁ Project management, planning and cost estimation for business expansion
⦁ Maintenance of High availability clusters for MS Exchange, AD and SQL DB.
⦁ VLAN Configuration, Port Security and LAG Management
⦁ Responsible for PABX configuration for VOIP and DIDs
⦁ LAN/WAN Liaison and Firewall Management for publishing MIPs and MX Records
⦁ Accountable for managing IT Service Delivery for the organization
⦁ Hiring and training of IT resources and managing the entire IT team
⦁ Providing a focus for SLA management and user satisfaction across the organization.
⦁ Ensure high availability of information systems and 24x7 IT service delivery.
⦁ Ensure process adherence and pro-actively maintain service quality through rigorous change control management and acceptance into service procedures in line with business policies.
⦁ Ensures resources, capabilities and capacity to meet both existing and new business demand
⦁ Provides expert problem management support to difficult, high profile technical issues.
⦁ Responsible for root-cause analysis and corrective action plans for the technical issues.
⦁ Monitoring the integration of all service delivery units and ensure the improvements.
⦁ Ensure robust tools and (where relevant) technological platforms are in place to support organization’s environment to provide best services solutions
⦁ Responsible for publishing Active Directory Groups Management Portals
⦁ Microsoft Active Directory (AD) Design, Architecture & Implementation
⦁ Writing customized LDAP queries for clients and proposing Groups and DL Management solutions
⦁ Responsible for replicating production environment for testing
⦁ Taking care of Active Directory Trust Relationship
⦁ Group Policy (GPO) and LDAP & Directory Services integration
⦁ Coordination with clients and providing Forest Synchronization Solutions
⦁ Providing Microsoft support to clients (E&Y, Symantec, US Army, HP, IBM, Lockheed Martin, USA Govt. etc)
⦁ Configuring Automated Group Membership updates in AD and Exchange DLs
⦁ Building and patching new Windows 2008, Windows 2003, Windows 2000, Windows NT
⦁ Configuring DNS, DHCP, TCP/IP etc
⦁ File Servers and Active Directory ACL configuration
⦁ VBScript, Power Shell and ADSI scripting
⦁ Responsible for maintaining Exchange 2010 and Exchange 2007
⦁ Configuring IIS 6.0 and IIS 7.0 with SSL for applications
⦁ Responsible for Active Directory Group Life Cycle Management
⦁ Building Virtual machines in VMware and HyperV
⦁ Responsible for Management of Local/Remote Data Centers in USA.
⦁ Capacity Planning of Hardware/Network Equipment
⦁ Data Center Expansion Planning/Proposals and Cost Estimation of Projects
⦁ Defining and Monitoring KPI of team members.
⦁ Ensure ticket resolution in defined SLA
⦁ Coordination with information security to define policies and procedures for IT Operations.
⦁ Performance Monitoring and Optimization of network to reduce bottle necks and outages
⦁ Monitoring the Alerts and Events on NMS and immediate issue resolution
⦁ Conducting Interviews for new hiring and training the new joiners.
⦁ Maintain multiple OS environment and Real time Network Monitoring.
⦁ Responsible for Configuration of DHCP, DC, LDAP, Zimbra Email server and Print Servers.
⦁ Maintenance of Interactive Voice Response and Online Transaction Processing Servers.
⦁ Responsible to ensure security policies as per standards (ISO, SAS70, ISMS, META, PCI)
⦁ Responsible for second level desktop support for local and remote users
⦁ Preparing Daily and weekly MIS and Incident reports for management
⦁ Coordination with Auditors for conduction of successful IT Audit
⦁ Handling Support Calls of more than 350 nodes.
⦁ Managing the IT operations of entire Central region having more than 16 branches.
⦁ Maintenance of Network Operations Centre and DR Site
⦁ Ensure data centre SOPs and IT Audit Compliance.
⦁ Carrying out DR exercise in coordination with head office.
⦁ Responsible for Configuration of Avaya G350/450/840 VOIP Servers & GSM Gateways.
⦁ Configuration of Avaya and CISCO IP Phones.
⦁ Manipulating Symantec end point antivirus protection server.
⦁ Configuration of VOIP, DIDs and DODs over PRI Lines
⦁ Monitoring Banking application’s performance in light of changing system requirements
⦁ Installation and configuration of remote scanning and archiving application.
⦁ Ensure proper connectivity of RF & DXX links and LAN/WAN Liaison.
⦁ Maintenance of IBM X36, X32 series servers.
⦁ Security Patches roll out and deployment on servers and clients
⦁ Handling Online Banking Applications and daily data backup.
⦁ Redundant Domain Controllers and NADRA Verisys System Handling.
⦁ Managing the schedules of training of new comers of upcoming branches.
⦁ Handling IP Surveillance Cameras Recording and Backup.
⦁ Installation and configuration of ATM Machines
⦁ Preparing inventories of network equipment.
⦁ Coordination with vendors for issues of links, systems, and printer.
Equivalent to Masters of Computer Sciences (Post Graduate)
Three years professional Associate engineering degree in Computer Sciences.