Sr.Representative - Trust and Safety
Concentrix
Total years of experience :2 years, 5 Months
Advisor I, Transaction Processing
• Managed content queues meeting the target and enforced client policies moderating digital content .
• Provided reports to management on data analysis metrics, encouraging buy-in from stakeholders.
• Participated in regular team meetings and provided feedback on transaction processes and tools.
• Stayed up-to-date on market trends related to social media content and online safety.
Advisor II, Transaction Processing
• Reevaluated user appealed or agent routed content to ensure compliance with community guidelines.
• Identified and escalated potential safety or security risks to appropriate teams.
• Investigated and resolved user complaints and inquiries related to content moderation decisions.
• Monitored social media and online forums to maintain brand reputation and customer satisfaction.
• Trained and mentored new digital media analysts on best practices and company policies.