• Resolved order, refund, product, and account-related issues efficiently.
• Coordinated shipment tracking and complaint resolution with departments
• Handled real-time support tickets in high-pressure environments
• Provided operational and system support to retail store teams
• Managed inventory operations including receiving, storage, and dispatch
• Performed stock counts, reconciliations, and inventory tracking
• Maintained accurate inventory records and minimized stock variances
• Prepared daily and monthly inventory and operational reports
• Monitored stock levels and ensured timely replenishment
• Improved operational efficiency through Excel-based reporting and analysis
• Skilled in Microsoft Excel (VLOOKUP, XLOOKUP, IF Functions, Pivot Tables)
• Managed payroll tracking and attendance-based salary calculations
• Automated payroll and reporting processes to reduce manual errors
• Consolidated multi-store operational and payroll data accurately
• Verified attendance, shift logs, and performance reports for payroll processing
• Coordinated with management to resolve payroll discrepancies
• Generated payroll and KPI reports for senior management
• Maintained confidentiality of payroll and employee records
• Strong communication, multitasking, and problem-solving skills
• Experienced in rotational and night shift operations
CCTV Surveillance Responsibilities: (8 Retail Stores & Head Office - Pakistan & USA)
• Supervised and monitored CCTV operations across 8 retail stores and head office to ensure security
compliance.
• Oversee the operation, monitoring, and maintenance of CCTV surveillance systems across all
operational areas.
• Regularly review surveillance footage to ensure compliance with company policies and investigate any
suspicious activities or security incidents.
• Coordinate with security teams and management in the event of theft, loss, or unauthorized activities.
• Ensure proper documentation, reporting, and follow-up of all incidents or anomalies captured through
surveillance systems.
• Regularly assess and recommend improvements to security protocols, access controls, and monitoring
coverage.
• Train staff on security awareness, incident reporting, and loss prevention practices.
• Performed product inspections for damage, shelf-life, and labeling accuracy during inbound and in
store checks.
• Evaluated customer service delivery through feedback, observations, and performance metrics.
• Led daily control room activities, including CCTV monitoring, report preparation, and shift log
maintenance.
• Reviewed and verified sales closing footage for multiple retail entities to prevent fraud and
discrepancies.
• Troubleshot and resolved CCTV system issues remotely, minimizing downtime and ensuring smooth
operations.
• Performed regular system maintenance and coordinated with vendors for timely upgrades and repairs.
• Investigated and addressed staff and customer-related incidents using surveillance evidence.
• Additional Responsibilities:
• Product Listing and Inventory Management Responsibilities:
• Input detailed product information such as name, description, SKU, barcode, price.
and category.
• Assign proper inventory levels to each product.
• Define product attributes like size, color, or brand.
• Modify product prices when necessary.
• Update inventory levels based on stock counts or sales activity.
• Adjust product descriptions or other details if there are updates or changes.
• Group products into relevant categories (e.g. Household, Kitchen appliances ).
• Set up pricing structures, including regular price, discounted price, or bundle pricings.
• Set up product variants, such as different colors or sizes.
• Ensure proper tracking for each variant.
• Track which products are selling well and which are not.
• Generate reports on product sales, stock levels, and trends.
- Company industry:
- IT Services
