Sales Manager
Floorworld LLC
Total des années d'expérience :12 years, 6 Mois
• Giving sales presentation to both residential and commercial clients. • Meeting the sales targets of the organization through effective planning.
• Growing existing business relationships and acquire new ones. • Map and follow up potential customers and generate leads for the organization. • Maintaining and improving relationships with the client.
• Preparing Quotation for potential clients and writing up email proposals.
• Preparing Sales order and clearing payment from clients.
• Arranging for installation of material.
• Proficient in the use of CRM software such as Ezigmo and ZOHO.
• Keeping accurate records of all sales and prospecting activities.
• Advising customers when they are making purchase decisions.
• Resolving customer complaints and disputes.
• Managing and motivating a team to increase sales and ensure efficiency.
• Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales.
• Organizing special promotions, displays and events.
• Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.
• Recommend color, model and equipment based inventory needs.
• Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.
• Direct staffing, performance evaluation and training for effective functioning of sales and service programs.
• Review and monitor customer preference and operational records to focus automotive sales efforts.
• Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals.
Assist Operations Manager in supervising daily operations of organization.
Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Educate operations team on best practices, company policies and service excellence standards.
Supervise operations team to ensure operational excellence and excellent customer services.
Develop and maintain operational guidelines for staffs.
Oversee operational cost, risk and audit activities.
Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
Evaluate current operational strategies and recommend improvements.
Determine staffing requirements, work assignment and schedules for new projects.
Generate operational reports for management as needed.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
Formulate, direct and coordinate marketing activities and policies to promote products and services, working
with advertising and promotion managers.
Consult with product development personnel on product specifications such as design, color, and packaging.
Compile lists describing product or service offerings.
Select products and accessories to be displayed at trade or special production shows.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Conduct economic and commercial surveys to identify potential markets for products and services.
SPECIALISATION IN MARKETING AND HR
B.COM