IT SUPPORT ENGINEER
BAHWAN CYBERTEK
Total years of experience :7 years, 1 Months
Windows system administration which including Microsoft Active
Directory, Windows group policy design, and deployment.
• Performed active directory user/computer accounts and group
policy management.
• Involved in assisting users to access files in shared drives using map
network drive feature.
• Administrator Accounts, Server Ethernet Connections, Low Server
Disk Space, Servers from backups.
• Supporting 6000 Above IT Assets
• Providing Technical Support to the users of Dubai Health Authority
(DHA), Govt. of Dubai as per ITIL standards. Using Ivanti LANDesk
• Strong knowledge in IT managed Service Process and Procedure
• Data backup and restoration
• User Requests Management
• Experience in ITSM (IT Service Management) process
• IT Asset Management and asset auditing. - Inventory update (Job
Card )
• Day to day troubleshooting IT issues - LAN, WAN, Desktop, Printers,
Wi-Fi, Mobile devices, Outlook and different applications.
• Supporting customized and standard software packages.
• SALAMA Application support - EPIC and Citrix Queue System
\{Qmatic\}, Time Attendance Machine, Smart Dubai Happiness
Meter, IP and Analog phones, Medical devices.
• Supporting McAfee Antivirus Enterprise Edition.
• Cisco VPN Configuration
• Analyzing and troubleshooting Hardware and application issues
through Nexthink tool
• Supporting Applications like Citrix, RIS, IMPAX, SUNQUEST etc.
• Coordinating with Vendors for services, maintenance, warranty
issues.
• PC Hardware and OS software support; problem trouble shooting.
Server Installation, migration and maintenance
• System / Network Support in the Windows Domain with Exchange
Server for Email Solutions
• Email server installation and maintenance
• Wired and wireless Networks Configuring and Managing the Users
and the Wireless Resources in a Network.
• Software Installing and configuring computer systems Design and
Setup Computer Networks.
• Monitoring computer systems and networks.
• Diagnosing and solving hardware, software &network faults
System Software Installation
• Assist Design and Setup Computer Networks etc.
• Active Directory backup and restoration in Windows 2012 Server &
Windows 2016 servers.
• Managing and implementing various services (DNS, DHCP and
Group Policies)
• Resolve share-point incident calls and Data Center structure
cabling tasks
• Clients Call attending, registering calls for clients and solving the
problem.
• Handling Internal IT Team and Clients.
• Managing and implementing Telephone System (Panasonic
Hybrid PABX, Yeastar)
• Managing and implementing CCTV, Access Control, Time
Attendance
Changing network elements (Fx, Cx, Sfp module)
• Enabling 1gbps speed till cx end
• Researched issues on various computer system to resolve
complaints
• Capable of explaining complex technical issues quickly and easily
• Configured wireless Router (Net gear, Linksys, D-link, Beam etc.)
• Ensured high availability of WAN environment using Network cold
Lear switch
• Resolving technical complain
• Informed customers about issue resolution progress
• Referred difficult issues to upper management while maintaining
positive rapports with customer
• Maintain the complete area network
• Maintain fiber rooting & dividing network
IInstallation, configure Microsoft Windows 98, 2000, XP Professional,
windows Vista, windows 7, 8.
• Installation, configure Microsoft Windows 2008 & 2003, 2000 Server.
• Resolved issues on workstations and LAN, including IP resolution,
cabling, and peripheral malfunctions.
• Installed and configured computer workstations and laptops
• Installed and configured Microsoft Outlook & Outlook Express,
• Configured wireless Router (Net gear, Linksys, D-link, ADSL).
• Provided support to over 500 internal & external clients, in an office
environment.
• Installing and configuring Active Directory and DNS, DHCP server.
• Network administration for the head office and all the out lets
• Designed & implemented Networking
• Ensured high availability of LAN environment using Network and
Server monitoring tools and software.
• Installing and Configuring DVRs.
• Installation, troubleshooting and hardware maintenance.
Bcom Computers
courses: BCOM).A.P
courses: ITILv4 Foundation Certificate in IT Service Management