STORES INCHARGE
BIN GHALIB ENGINEERING
مجموع سنوات الخبرة :5 years, 3 أشهر
• To work as a Stores Incharge ensuring smooth functioning of stores.
• Handle delivery persons, store assistants, housekeeping staff, and store supervisor in regards to their Training, motivation, and performance to get maximum productivity.
• Ensure best customer service with minimum wait time and timely resolution of all queries and complaints.
• Attend walking customers with their queries and get their material arranged for collection.
• Proper coordination with Accounts, Sales team, and logistics ensuring proper workflow.
• Ensure to handle stores operation including the receipt and issue of materials
from stores with no delays.
• Inspection of Materials for Quality Check purpose
• Supervise / organize the issue of materials as per the procedure
• Handle front end customer inquiries, escalations, logging complaints in system (SAP), billing questions and payment extension service requests.
• Ensure every complaint, query, request is resolved on first call itself.
• Calm angry callers and walk in customers, repair trust.
• Taking complete ownership of store in absence of supervisor, interface daily with internal departments in accounting, field services, operations.
• Collect feedback from customers about services and maintain a record of it in soft and hard copy.
• Prepare and maintain a daily MIS report of all complaints, requests, queries, feedbacks, and send it to management on a daily basis.
• Do a thorough check of documents to be sent for processing and ensure all documents are perfect and ready for dispatch.
• Responsible for field sales and all marketing activities.
• Generated enquires for marketing team and did cold calls.
• Visited the prospective clients and gave presentation pitching the product and closed sales call.
• Prepared presentations and shared it with internal team as well as prospective clients
• Handled incoming calls from new customers, responded to inquiries, acted as a single point of contact for website related issues.
• Volunteered to act as customer service representative and trained and motivated new colleagues on the job and assigned tasks to them.
• Took care of complaints and enquires and regularly follow up with customers to ensure their satisfaction.
Post Graduate Diploma in Business Administration (PG) 2006-2008 K.C. College of Management Studies, Mumbai. Bachelor in Mangement Studies (BMS) (Graduation) 2003-2006 N.E.S. Ratanm College, Mumbai. HSC (Grade 12) 2003 Vikas Junior College of Arts, Science & Commerce, Mumbai. SSC (Grade 10) 2001 D.R. Babasaheb Ambedkar Vidayalay, Mumbai.
Bachelor in Mangement Studies 2003-2006 N.ES. Ratanm College)
SSC 2001 D.R Babasaheb Ambedkar Vidayalay Interest: Listening to Music, collecting articles relating to human aspect, good thoughts, Sports, Interacting, Travelling. Language's known: - English, Marathi, Hindi. Status: - Single I hereby declare that the above information furnished is true to the best of my knowledge and belief. Place: Mumbai. Name & Signature