Executive Secretary
ICAD - Innovative Contractors for Advanced Dimensions
Total years of experience :21 years, 0 Months
Managing CEO's office and assisting him with his daily schedule. Attending meetings to note down action points to follow up for closure. Communicating with stakeholders & delegates for organizing meetings, follow ups and providing facilities.
Preparing technical documentation of software applications (Testing & Commissioning Plans, Operations & Maintenance Manuals, Material Inspection Reports, Method of Statements etc). Providing technical support, Installing & configuring windows server 2016, storage, Baracuda load balancer & CISCO switches. Working knowledge of high availability fail-over clustering concepts. Supporting engineering team with testing of automation systems implemented at airport.
Facilitate & organize meetings. Taking care of travel requirements for top management. Assisting top management in preparing contracts, negotiations, purchase orders, shipping documents, and invoices. Following up for payments. Working closely with the accounts team to close the payments to sub-contractors. Communicating with the clients via emails & phone on behalf of top management. Preparing MIS reports, comparison sheets, project timelines & milestones. Assisting top management in preparing budget plans. Office management.
Reporting to the Area General Manager, western region. Organize meetings, schedule appointments, communication via email & phone on behalf of the Area General Manager. Organize digital filing system, document control, office facilities management, stationary management, attendance management, working closely with Accounts Department, HR department, Document Control Department and Project Site office. Preparing MIS reports.
Delivering performance as per the KPIs - SL, AHT, Customer Satisfaction Index - CSAT, AUX Management, and Absenteeism & Attrition control. Communicating with the clients to discuss strategies, new launches and plan of action for driving performance. Presenting performance reviews during meetings with the clients. Reports & analysis. Was awarded the Best AM consistently from Oct’10 to Feb’11. For lowest Attrition in process, meeting all KPIs and earning bonus of 6%. PAN India No.1 on CSAT for consecutively 3 months.
Responsible for managing teams with different skill sets to increase business productivity. Ensuring prompt service to customers on solving their concerns regarding shipment of goods across India and SAARC countries. Ensuring smooth operations to achieve targets on Service Level and Customer Satisfaction. Generating revenue to the company by maximizing pick-ups and sales. Resolving customer issues by follow ups and ensuring timely delivery of shipments. Preparing MIS reports and presentations for top management. Presenting new ideas to enhance business. Conducting training and learning sessions to improve the skill set of employees. Conducting Fun@work activities to keep the employees motivated. Attending business meetings and training sessions.
Managing a team of 17 associates. Auditing calls for quality control. Providing feedback, coaching and training. Preparing Action Plans, Setting Targets for the team, Mentoring, Counseling and Motivating associates for performance. Providing Floor support to Agents. Controlling Absenteeism& Attrition. Preparing reports and analyzing data for review by upper management. Preparing Annual Performance Appraisals for associates. One-on-One meetings with associates.
3 year post graduation degree in Computer Applications passed in First class.
Major in Computer Science with Mathematics & Statistics.