Fraud Analyst
RAKBank
Total years of experience :21 years, 0 Months
Ensuring monthly goals are made, targets met through
outbound/inbound calling while securing customer details.
- Generating/executing marketing campaigns, customer retention
whenever applicable.
- Review transactions, identify discrepancies and ensure immediate contact with customers for early closure.
- Taking customer escalations and gathering/analyzing data for reporting purposes with the Supervisor and
associates for fraud issues that may be trending.
- Communicating new product and service opportunities, special developments, information or feedback gathered through call listening/coaching, presenting company products and services, preparing action plans/schedules to identify specific issues requiring immediate resolution and floor/chat support providing real time assistance to frontline associates.
- Develop administrative staff by providing information, educational and experiential growth opportunities.
- Ensure operation of equipment by completing preventive maintenance requirements of office machines; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
DOST - SEI Scholarship Program
