Justin Joseph

• Direct daily production planning and operational scheduling aligned with client demand and
delivery timelines.
• Lead and manage a team of 8 production staff, driving productivity, quality compliance, and
operational accountability.
• Reduced scrap rates and improved production efficiency through structured process optimisation
and quality control improvements.
• Doubled net income within 2-6 years by streamlining workflows, renegotiating supplier
agreements, and securing new major clients.
• Oversee procurement strategy, supplier negotiations, and inventory management to optimise
working capital.
• Manage inbound and outbound logistics, ensuring cost-effective and timely product distribution.
• Prepare detailed cost-based quotations and manage commercial accounts to support revenue
growth.
• Develop and implement Standard Operating Procedures (SOPs) to enhance operational consistency
and scalability.
• Improved factory workflow layout to increase throughput and reduce operational bottlenecks.

• Defined corporate strategy, service offerings, pricing models, and long-term growth direction.
• Architected and developed flagship software product Church Access, serving churches, Bible
colleges, and businesses nationwide.
• Managed full software lifecycle including requirements analysis, database design, development,
implementation, customisation, training, and ongoing support.
• Built and led a multidisciplinary team of up to 22 professionals including developers, technical
support staff, supervisors, project managers, and field technicians.
• Established and grew a telecommunications division delivering microwave installation and
maintenance services for major clients including MTN and Neotel.
• Oversaw logistics planning and multi-site project deployment across KwaZulu-Natal and
surrounding regions.
• Executed a large-scale data collection and analysis project for eThekwini Municipality, designing a
bespoke database system and delivering detailed statistical reports. Consulted as Solutions Architect to organisations including Omega IT Africa, Ocean Villa (C/O
Nedbank), and Vedanta Enterprise, advising on infrastructure strategy and systems integration.
• Managed budgets, vendor contracts, cash flow, compliance, and commercial negotiations.

• Secured subcontracting agreements with MTN and Neotel for infrastructure deployment and
maintenance.
• Directed logistics planning, workforce allocation, and multi-site technician deployment.
• Implemented workflow efficiencies to improve turnaround times and resource utilisation.
• Negotiated client and supplier contracts, contributing directly to revenue growth.
• Ensured regulatory compliance and adherence to telecommunications industry standards.

• Managed franchise retail operations across 6 stores, including geographic expansion initiatives.
• Designed marketing materials and promotional campaigns to increase retail performance.
• Administered IT infrastructure consisting of 6 servers and approximately 50 workstations.
• Developed in-house stock control and branch reporting applications to improve operational
visibility.
• Coordinated store launches, supplier relationships, and public relations activities.

• Co-owned and managed a computer hardware retail and support business.
• Supervised 15 staff across sales, technical support, training, and assembly functions.
• Delivered corporate IT support and managed customer service operations.
• Designed advertising and branding materials to strengthen business positioning.

• Managed daily operations of a 50-staff residential hotel.
• Oversaw bookings, marketing, invoicing, guest services, and financial administration.
• Improved occupancy rates through structured marketing initiatives and operational efficiency
improvements.