Justin kuriakose

Deploying a balanced operational performance management and customer service solution along with real-time response.
Managing daily workflow and operations both on site and in satellite locations in order to positively impact business objectives.
Achieved an optimized approach in managing customer-impacting activities, identifying problems wherever they emerge, and taking immediate action to address them to avoid reoccurrences.
Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.
Understand cost structure and its impact on P&L. Budget management and focus on cost down initiatives.
Implemented strategies for sales and revenue, which saw revenue growth of 5% by end of 2016
Resolve billing discrepancies and discrepancies against client SOP’s

Review and update supply chain practices/process in accordance with new or changing environmental policies, standards, regulations, or laws.
Delivering solutions and end-to-end visibility based on customer projects Developed a customer focused team through appropriate training session in accordance with internal training department, monthly team meeting for staff recognitions for creating an atmosphere of teamwork.
Monthly meeting with customer along with key accounts.
Negotiate cost-effective rates with vendors and service providers to ensure maximum profitability.
Monthly KPI reviews on projects and strategic patterns along with senior management.
Communicate effectively and attend meetings with UAE customs (audits) and brokers.
Furthermore managing to connect Sea/Air Freight with existing product for value added services.

Managing daily workflow and operations both on site and in satellite locations in order to positively impact business objectives.
Regular review of processes and management of quality improvement along with courier operations efficiency.
Build strong personal relationships with 3PL management teams to guarantee a strong personal engagement in the international agenda. Ensuring appropriate resource allocation along with contingency plans. Delivery of a safe, secure, clean and fair work environment for team members.
Ensure the Standard Operating Procedures and RAs are up to date and accurately reflect the on-going changes of the operation
Responsibility for the operational excellence agenda (e.g. Policies, H&S, BCM, Quality, Environment)
Maximise accuracy, productivity and space utilization Translate, analyse and deliver customer needs through effective operations.
Ensure daily/weekly workload planning and volume forecasting routines are accomplished through the daily resource planner (i.e. staffing, equipment, space)
Maintaining monthly operational reports on inbound and outbound deliveries, local collections, revenue targets, Transit Time monitoring etc. Effectively manage all suppliers including consumables, labour, facility maintenance, transport

Ensure appropriate adherence to DHL GSOP at all levels under my purview for Middle East Road Network, which includes warehouse and daily operational needs of the Road Network in the GCC and Levant areas.
Developed robust monitoring framework to oversee financial and operational assessments in order to maintain Service Level Agreement and Brand Trends.

Planning and scheduling the delivery of goods and cargoes within TAT time. Driving accuracy, productivity and performance to a new level by efficiently managing the Courier and logistic function
Local Quality Representative for MERN Facility.
Responsible for maintaining the team’s quality as per the defined ISO requirement.
Responsible for updating the fleet drivers on present guidelines, international practices and general aspects of road safety standards. Responsible for Work-force Management.
Reinforcing the comprehension and implementation of departmental policies, organizational goals & objectives and procedures amongst the employees under my purview.
Conducting independent audits and assist in conducting physical inventories.
Developing Team’s morale and motivational level by organizing monthly team-building sessions
Constantly striving to improve internal customer satisfaction by educating team about dynamics of operations and the financial aspect of the team’s contribution to the organisation’s success.
Managing relationships with internal and external stakeholders. Responsible for first level control and reporting of personnel and ground operations.
Handling facilities management.
Managing Supplier relationship with strategic supply partners to deliver great levels of innovation and competitive advantage.

To ensure efficient cargo operations, customer service, manage fleet schedule, staff supervision, and route & journey planning, admin duties, incident investigation, de-briefing.
Motivate and train staff in all aspect of process. Planning deliveries and dispatch of stock.
Monitoring and updating stock, inventory and shipment tracking. Monitoring the status of “Track and Trace” (Freight Monitor).
Preparing and clearing customs documentation for Inbound Sea Freight. Ensure required reports are sent on time.
Exporting armoured vehicles.

Planning and expediting Ramp Operations, Arrival/Departure by providing all necessary services on the ground to process aircraft.
Reviewing flights at the start of the day, Ticketing, Check-In, Special handling.
Operate airline computer system or baggage scanners.
Responsible for directing Cargo /Baggage deliver trucks and assisting in loading and unloading safely.
Maintaining GSE according to the Service safety norms for the Smooth operations.

Proper briefing to loaders and drivers. Taking care of Airport Stores.