Guest Relations Agent
Sharq Village and Spa A Ritz-Carlton Hotel
Total des années d'expérience :1 years, 6 Mois
Aseasideretreatinspiredbyasheikh'spalace
Achievements/Tasks
Point of contact for reservation agents, travel agents, and acting liaison between hotels and their guests. Resolved problems arising from guest's complaints and performed as a customer advocate at all times and all company levels. Catered to high-end clientele and provided exceptional customer service. They facilitated interdepartmental agreements on ways to best serve our customers.
Four-starhotellocatedinDohaQatar, managedbyEzdanGroupof Hotels
Achievements/Tasks
Maintainance of database including guest contact information and rewards program. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs. Evaluated associates' performance following company policies and procedures. Responsible for improving customer retention through programs and services provided to the customer. Making sure each guest is satisfied with the services and products purchased, it is the crucial goal of hospitality.
Contact:Supervisor:HreenaBhratt-+97431364253