supervisor
epcco
Total years of experience :13 years, 4 Months
• Engages with customer in ways attuned to corporate service platform. Handles customer complaints in accordance with corporate customer complaint escalation procedures. Using corporate shift monitoring and evaluation tolls, ensures all FSC standards are observed and adhered to.
• Evaluates achievement of shift targets to versus actual, comes up with action plan to improve the next shift. Turn over shift to next manager and communicates issues and problems encountered during shift
• Develop pre- shift plans and outlines action steps in order to achieve shift targets pertaining to sales projections, transaction count, staffing and stick requirements.
• Manages the shift by monitoring and anticipating possible service and production barriers or gaps and by properly coordinating man, machine, method, manpower and materials.
• Responsible for successfully exciting store marketing promos during the shift
• Direct and continuously improve store operations in areas of restaurant systems and operational efficiencies.
• Evaluated performance of the store in terms of sales, profitability and other key performance indicators tied to the business.
• Makes decisions based in yellow cab's policies and procedures, store operational standards and business plans.
• Advocates and enforces Yellow cab's branding execution pertaining to customer service engagement and upkeep of brand elements. Ensures stores operations and performance are in compliance with corporate guidelines.
• Provides coaching, training, performance feedback and technical supervision to shift managers, cashiers, and kitchen staff.
• Achieves profitability by ensuring that cash handling procedures and inventory systems are adhered to.
• Ensures compliance of food product preparation by ensuring compliance to food safely and proprietary food procedures. Prevent products variances and wastages by ensuring compliance to inventory management procedures.
• Preparing statutory accounts
• Calculating and checking to make sure payments, amounts and records are correct.
• Sorting out incoming and outgoing daily post and answering any queries.
• Payroll
• Filling new accounts