JOBIN T VINOY

1 . Supervise Back Office Operations
• Oversee daily administrative and support activities to ensure smooth workflow.
• Manage data entry, record keeping, documentation, and reporting.
2. Team Management
• Supervise and train back office staff.
• Assign tasks, monitor performance, and ensure productivity goals are met.
3. Coordination and Communication
• Act as a link between front office and back office departments.
• Ensure accurate communication and timely exchange of information.
4. Data Management
• Maintain and update company databases and internal systems.
• Ensure accuracy and confidentiality of all business and client records.
5. Reporting and Analysis
• Prepare daily, weekly, and monthly reports for management review.
• Analyze operational data to identify areas for improvement.
6. Process Improvement
• Develop and implement efficient office systems and workflows.
• Identify inefficiencies and recommend solutions for better performance.
7. Financial and Administrative Support
• Assist with budgeting, billing, and payroll coordination.
• Monitor expenses and maintain accurate financial records.
8. Compliance and Documentation
• Ensure company policies and regulatory requirements are followed.
• Manage filing systems, contracts, and other official documents.
9. Technology and System Support
• Oversee the maintenance of office software and IT systems.
• Coordinate with IT department for troubleshooting and system upgrades.
10. Customer and Vendor Support
• Handle back-end coordination for customer service and supplier management.
• Ensure timely processing of orders, invoices, and correspondence.

Operating the Cash Register:
• Scan and process items accurately using barcode scanners.
• Handle cash, credit, and debit transactions efficiently.
• Issue receipts, refunds, and change as needed.
2. Customer Service:
• Greet customers politely and provide friendly assistance.
• Answer customer inquiries and resolve complaints professionally.
• Ensure a positive and smooth checkout experience.
3. Handling Payments:
• Verify prices and discounts before final billing.
• Process coupons, loyalty cards, and special offers.
• Maintain accuracy in balancing cash drawers at the end of shifts.
4. Product Knowledge:
• Stay informed about current promotions and product locations.
• Assist customers in finding products or directing them to the right aisles.
5. Maintaining Cleanliness:
• Keep checkout counters clean and organized.
• Ensure bags, receipt paper, and other materials are well-stocked.
6. Team Collaboration:
• Coordinate with floor staff and supervisors for price checks or product issues.
• Report equipment malfunctions or discrepancies to management.
7. Loss Prevention:
• Stay alert to prevent shoplifting or fraudulent activities.
• Follow store policies on handling voids, returns, and exchanges.
8. Compliance:
• Adhere to company policies, safety procedures, and hygiene standards.
• Follow all legal and financial transaction guidelines.

1 . Safely transport vehicles to and from the service center, customers locations, and other destinations as
instructed.
2. Pick up and deliver customer vehicles for maintenance or repair services.
3. Assist with vehicle check-in and check-out processes, ensuring accurate documentation.
4. Maintain cleanliness and proper condition of all vehicles handled.
5. Follow all traffic laws and company safety regulations at all times.
6. Report any vehicle damages, maintenance needs, or accidents immediately to the supervisor.
7. Support the service team with vehicle movement within the workshop or parking area.
8. Handle customer interactions courteously and professionally during pick-up or delivery.
9. Keep detailed trip records including mileage, fuel usage, and delivery times.
10. Perform routine inspections of company vehicles (fuel, oil, brakes, tires, etc.) to ensure readiness.
11 . Assist in other logistical or operational tasks within the service center as required.
12. Uphold the companys image through responsible driving and customer-focused service.