.NET Developer
Asteco Property Management
Total years of experience :19 years, 11 Months
Development of Tenant portal using ASP.Net, SQL Database, JavaScript, BootStrap, Crystal Reports
Development of Vendor Portal using HTML5, SQL, JavaScript, JQuery, BootStrap, Kendo, JSon and WebServices
Payment Gateway Integration
Smart Sign Digital Signature API Integration
Clients Support: Dubai Municipality, RAK Economic Zone, RAK ICC, Emirates Driving Institute, Averda, Damas Jewellery, ADNEC, Emirates Hospital, MENA Assistance
• ACD routing, Email Routing Configuration
• Installation of Applications- CIC, Interaction Client, IC Business Manager
• Configuration and Customization of system components.
• Interaction Attendant (IVR Tree, Profile, Schedule, and Menu), Interaction Feedback, Interaction Recorder, Interaction Dialer, Interaction Scripter, Interaction Marquee
• Call Center Support
• Adding Agents, Stations and authorizations
• Installation and configuration of applications
• Creating new reports based on customer requirements to Supervisors using Crystal reports and adding into the Application.
• Integration of Web application/CRM to Call center Application, Adding Add-In into Interaction Desktop
• Interaction Fax application Installation, upgrade and Support
• Call center Application - CIC upgrade
• CIC for Salesforce Configuration and support.
• Developed two web applications to integrate with CIC for the agents - Agents can view their daily performance and availability report, View Call history of current call for the agents.
• Modified the Interaction Marquee template according to customer requirements - Design and fields
• Database design for the new Software using MS-SQL
• New reports and modify reports using Crystal reports for the existing ERP Software and Writing T-SQL Stored procedures and Views for the reports
• Execute bug and performance testing of queries and applications
• Maintain existing ERP systems by identifying and correcting software defects and Bug Fixing
Key Projects to Credit :
• Logistics System, Sales Commission Calculation System, Crystal Reports for ERP system, Intranet Portal, Ordering System for Product Managers, Delivery Schedule application for Logistics, and other In-house Applications, MIS Reports
• Merchandiser Application
• Online Purchasing Management System
• Production Management System
• Time Attendance, HR and Payroll Solution
• Time Billing System
• ERP Support
• CRM Support
Key Responsibilities :
• Instrumental in collating, analyzing, devising and coding of web applications by means of ASP.Net (2.0, 3.5, 4.0), AJAX, VB.Net, ADO.Net, SQL Server (2000, 2005 and 2008), WCF, Webservices, Crystal Reports, SSRS and JQuery in line with company standards.
• Extending technical ERP and CRM support, thus drafting Crystal Reports designed for the ERP system for seamless functioning of activities leading to optimal growth chart of the organization.
• Handling the whole gamut of activities pertaining to website maintenance and recording updates, simultaneously responsible for monitoring Intranet In-house applications and Intranet portal to assure proper flow of work.
• Preparing various reports including MIS reports for Finance and Accounts departments and Crystal Reports for Sales and Logistics departments to consistently chart out strategic long term goals and objectives.
• Identifying and analyzing critical business issues and developing immediate/ long term solutions including enhancements to existing core applications, new software packages and customer programs.
• Instrumental in safeguarding and troubleshooting deployed applications, whilst ensuring strict adherence to organizational policies and procedures.
• Analyzing user requirements, proposing software designs, defining development scope, objectives and project schedule. Evaluating latest/most innovative technologies, to help organizations achieve established goals in an efficient and effective manner.
• Developing solutions based on agreed specifications for software design and development subsequent to client approval. Coordinating testing and debugging of various software applications to ensure they meet client specification/productive usage.
• Effectively tracking, assessing and verifying software functionality discrepancies and development corrections. Investigating system issues and errors to determine causes and recommending/ implementing corrections to system and processes for efficient troubleshooting.
Key Responsibilities :
• Influential in designing and coding of Web Applications using ASP.Net, SQL Server 2000 and Crystal Report to accomplish organizational goals and objectives.
• Supervised windows applications by way of VB.Net, SQL Server 2000 and Crystal Report to chart out strategic long term goals and objectives with corresponding milestones.
• Foresaw onsite execution of software and client support to enhance the quality/ effectiveness of strategic goals and operational efficiency.
• Gathered information pertaining to program needs, objectives, functions, features, input and output requirements, thus created technical specifications and tests plans to aid coding and debugging.
• Served as Team Leader of Web projects, thereby reported team performance trends, ensured consistency, established policies/ procedures and coordinated communication of team results based on operational standards of the organization.
• Efficiently attended client meetings as required and accordingly designed various stages of projects in accordance with organizational policies and objectives.
• Managed the installation of various projects by attending to various clients personally consistent with overall goals and objectives of the organization.
• Managed the preparation and maintenance of requisite reports related to programming activities to keep the upper management abreast of developments.
• Kept abreast of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.
Key Responsibilities :
• Aided the Senior Manager in spearheading the development and implementation of software applications to assure smooth execution of day to day operations of the business.
• Managed the design, execution and testing of web applications via ASP.Net, VB.Net, ASP, XML, CSS, JavaScript and SQL Server 2000 to ensure smooth functioning in an efficient and effective manner.
• Conceptualized turnkey software solutions as per client requirements, analyzed associated technical complexities/ specifications and managed the execution of assigned projects within the scheduled deadline.
• Designed, tested, implemented and maintained software systems as per technical needs of the clients, thereby administered the preparation of various reports and submitted the same to the senior management for efficient decision making.
• Kept a record of various documents of the projects, thereby coordinated testing and debugging of software projects after completion to ensure they meet client specification/productive usage.