Jyoti Paliwal

AVP at GENPACT

• United Arab Emirates
• My current job since December 2016

GENPACT is a digitally strong organization which helps its clients control cost, drive transformation and manage risks.

I am leading a team of 5 members and manage span of 1100+ employees for a renowned US Bank.
I have successfully met all C&B metrics for 2017 despite multiple business challenges.
● Employee Relations (including harassment, grievance handling)
● Employee Engagement and Retention
● Change Management
● Policy review and updation as per business requirements
● Performance Management and Succession Planning
● Statutory Compliance and Audits
● Talent Management

AVP at WNS Global Services Pvt. Ltd

• India
• May 2011 to August 2013

WNS), is a leading global business process outsourcing company. WNS offers operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes.

Managed span of 1500+ employees for Research & Analytics and Capability Unit (spread in 5 different locations).

Achievements:
● Designed and rolled out an Employee Satisfaction Survey for 1000 employees and engaged senior leaders as well as managers to focus on improvement areas resulting in employee retention
● Introduced an Employee Engagement Calendar and delivered various activities throughout the year resulting in better communication from senior leadership
● Initiated quarterly team building events for various teams to build inter personal relations and develop teamwork
● Coached first time managers’ in areas of people management and time management
● Trained Team Leaders to use HR policies and procedures and manage people in accordance
● Devised SMART goals for my team (spread in 3 different locations), resulting in healthy competition amongst them and meeting timelines

Human Resources Manager at SCA Technologies India Pvt. Ltd

• October 2010 to April 2011

SCA Technologies is the leader in Intelligent Cost Management Solutions. It helps companies integrate the demand, operations and finance aspects for improved business decisions. SCA Technologies offers a unique patented approach that ties business goals like revenue, profit and cost to the appropriate operational decisions in the areas of price management and strategic sourcing. Lead all HR responsibilities including
● Employee Engagement
● IIT Campus placements
● Statutory Compliance
● Talent Acquisition
● Talent Management

Human Resources Manager at British Airways Call Centre India Pvt. Ltd

• July 2007 to March 2010

Human Resources at Learning and Developmen

• October 2004 to June 2007

● Instrumental in meeting the hiring targets for multiple quarters
● Successfully lead recruitment programs for customer services and banking profiles including Operations, Training, Quality Transition, IT, ERM
● Strategically planned for ramp-ups and year-end staffing projections
●

Assistant Manager at GENPACT (formerly GECIS)

• United States
• January 1999 to June 2007

Over 8 years at GENPACT delivering business impact through operational excellence - helping global enterprises improve their revenue, cash, costs, margins, speed, and customer relationships.

Employee

• January 1999 to September 2004

● Instrumental in escalating production by 24% from team average of 16 to 20 policies per day for 6 months
● Maintained constant contact with overseas clients to review and resolve potential procedural gaps through internal and external GAGE
● Involved in Demand and Capacity Planning,

Human Resources Manager at he British Airways Call Centre India Pvt. Ltd

• to

have lead Human Resources and Training & Development, key achievements being
● Set up HR programs and compliance for the Contact Centre at the start-up phase
● Institutionalized a robust performance management system including performance linked variable pay
● Devised 'Reward & Recognition' & 'people engagement' strategies resulting in talent retention
● Introduced a competency based recruitment and development system
● Proactively designed succession plan, career progression & organizational re-structuring
● Successfully introduced various schemes and initiatives for competency development, to promote effectiveness in existing roles and future growth career paths
● Created and rolled out effective employee relations programs and employee engagement monitoring mechanism, which resulted in increased engagement and motivation