Kυɱαɾι Aɳʝαʅι

• Provide end-to-end customer support for UK telecom customers across
billing, technical support, contract management, and account-related
services.
• Handle billing inquiries, payment concerns, service charges, account
adjustments, and contract-related queries with a customer-centric
approach.
• Assist customers with technical troubleshooting, service disruptions,
network-related issues, and connectivity concerns, ensuring timely
resolution.
• Manage SIM plan upgrades, contract renewals, new contract sales, and
value-added service recommendations based on customer requirements.
• Support customers through cancellation and retention processes by
offering suitable alternatives and personalized solutions to enhance
customer loyalty.
• Maintain accurate customer records and interaction details using CRM
and internal systems while ensuring compliance with company policies.
• Collaborate with cross-functional teams to resolve complex customer
issues and deliver a seamless customer experience.
• Demonstrate strong communication, negotiation, and problem-solving
skills while handling high-volume customer interactions.
• KPIs- * Handled 40-50 customer interactions daily.
• Achieved 2-3 contract sales per day.
• Maintained 100% Quality Score.
• Strong First Call Resolution (FCR) performance.
• Maintained AHT below 7 minutes.
• Managed billing, technical, retention, and sales queries.
• Tools - Amdocs, Genesis, Fusion & More.

• Managed end-to-end healthcare operations processes, including
medical record retrieval, treatment verification, authorization validation,
and documentation management.
• Coordinated with healthcare providers, hospitals, clinics, and insurance
stakeholders to ensure timely completion of client requests.
• Conducted data verification and quality checks to maintain compliance
with client and regulatory requirements.
• Tracked, monitored, and followed up on pending cases, ensuring
adherence to service-level agreements (SLAs) and operational deadlines.
• Maintained accurate case documentation and updated process records
using internal systems and databases.
• Collaborated with cross-functional teams to resolve operational issues
and improve workflow efficiency.
• Consistently achieved quality and productivity targets while managing a
high-volume workload in a fast-paced environment.
• Developed strong analytical, communication, and problem-solving skills
through complex case management and client coordination.
• Successfully managed 200+ stakeholder interactions daily while
maintaining quality and productivity standards.
• KPIs - * Handled 200 + approx interactions daily.
• Maintained 80% to 100% Quality Score.
• Maintained AHT between 6 to 10min.
• Tools - iTotalAccess & RDB