Operations Manager
Panda Retail Company - Saudi Arabia
Total years of experience :18 years, 9 Months
• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.
• Manage the day-to-day operations work relating to - receiving, invoicing, stocking, picking, and dispatching of inventories in a timely and efficient manner.
• Execute operational KPI & Participated in various continues improvements projects helped to improve overall operational efficiency to >99%.
• Accomplish a cost Per line reduction within the first 7 months by improving order picking productivity 25%, 29 SKU lines/Hr to 36-37 SKU lines /Hr.
• Analyze data & records to ascertain the degree of compliance and improving client’s service delivery to 24 hours on average.
• Monitor Inventory levels by overseeing daily cycle counts that lead to improve accuracy to 99.5%.
• Controlled deliveries deadlines, inbounds receiving orders and outbound shipments for all warehouses & storage unit.
•Collected and verified data related to inventory, shipping, purchasing details, invoices and stocks to ensure that the system is up to date.
•Managed and built strong relationship with the employees; handled and resolved all their complaints, while assisting them with their tasks.
• Eliminated redundancies and inefficiencies in operations, enabling a 17% higher efficiency rating with 11% staff reductions.
• Decreased workplace accidents by 45 % by maintaining safe work environment, reviewing MHE speed, overseeing safety inspections and trainings, providing personal protective equipment, and maintaining maintenance of equipment and installation of safety signage.
• Organized and supported the progress of the work with team members while constantly monitoring and delivering value.
• Understood the business’ current process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.
• Managed account relationships and built strong relationship with clients; handled and resolved all customer’s complaints.
• Increased employee retention to 98% by implementing an employee of the Month program and an employee development system.
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