General Manager Operations
Ruftana Hotel
Total des années d'expérience :8 years, 0 Mois
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Monitor employee performance and conduct regular evaluations to help improve customer service.
Evaluate hotel performance and ensure compliance with health and safety rules.
Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
prepare the structure of the hotel according to the hotel product and job description
Prepare the standard operation procedure and human resource manual.
hire/recruit the right person on the right position
Allocate man power
prepare the standard operation procedure and human resource manual.
recruit/ hire the right person on the right place
prepare the structure the organization according to the product
prepare job description
allocate man power
Allocate the salary and benefit of employees
_ Develop and implement HR strategy and initiatives aligned with overall Hotel strategy the recruitment process, placement and orientation of employees
- Plan, direct & coordinate the HR management activities of hotel in order to maximize strategic use of human resource and maintain function such as recruitment, selection, training performance management, employee compensation, health and safety and staff police.
- Ensure hotel is adequately staffed at all times, liaise with line managers to ensure the right numbers, right skills and competences are available in the short and long term. Direct and control support staff to ensure efficiency and alignment to the hotel strategies
Mange employee relations and effectively handle staff welfare matters.
Administrating payroll and maintaining employee records
Provide current and prospective employees with information about polices, job duties working condition wages and opportunities for promotion and employee benefits
- Serve as a link between management and employees by handling questions, interpreting and administrating employment contracts and helping resolve work=related problems, direct, supervise and coordinate work activities of staff relating to employment compensation, labor relations and employee relation.
- Analyze training needs to design employee development, training and health and safety programs.
- Handle complaints, settle dispute and resolve grievances and conflicts, so as to maintain good employee relation
- Provide guidance and direction to staff, including setting performance standards and monitoring performance
- Applying and renewing work permits/ special pass for staff and management team
- Coordinate disciplinary and grievance handling procedure and overall employee relations within the hotel.
Develop and implement HR strategy and initiatives aligned with overall Hotel strategy the recruitment process, placement and orientation of employees
Plan, direct & coordinate the HR management activities of hotel in order to maximize strategic use of human resource and maintain function such as recruitment, selection, training performance management, employee compensation, health and safety and staff police.
Ensure hotel is adequately staffed at all times, liaise with line managers to ensure the right numbers, right skills and competences are available in the short and long term.
Direct and control support staff to ensure efficiency and alignment to the hotel strategies
Mange employee relations and effectively handle staff welfare matters.
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Identify staff vacancies and recruit, interview and select applicants.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Provides advice and support to managers and staff on human resources related matters
• Supervises a small team of support staff.
• Give induction for new-employee.
• Advises and counsels staff in respect of rights, responsibilities & code of conduct associated with work and entitlements.
• Mediates conflict, and facilitates review of grievances and harassment cases depend of the rule& regulation of the Hotel & labor proclamation of Ethiopia.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. ..
• Wrote employee manual covering issues including disciplinary procedures, code of conduct.
I received two Bachelor degree from Addis Ababa university, Diploma from Kottebe Collage & short training certificates& awards.