Executive N Officer
Credit Suisse
Total years of experience :17 years, 8 Months
Having the responsibility of providing 2nd-line support of business critical electronic-trading services and tools, which are used to execute client orders in Equities, Futures and Forex markets around the globe. This involves algorithmic & electronic-trading and play an important role in a high-profile, technology-driven business area of Credit Suisse to the extent that it contributes huge share in its revenue generation.
As a Team Member (team of six people) of the Application Support and Maintenance Group I was responsible for:
• As part of the development activity I was required to build new functionalities as per the customer requirements in the backend area using Oracle Pl/Sql which involved writing Pl/Sql blocks(Packages, Procedures and Functions) and do the necessary automation using Unix Shell Scripts.
• As part of the maintainence activity I had to provide third Line Support for BTGS-HSCR which involved handling Oracle Pl/Sql and Unix Shell Script emergency changes requested by the customers and doing small enhancemant as per their requests. The enhancements were generally writing additional Pl/Sql blocks(Packages, Procedures and Functions) and adding/modifying shell scripts to to add/modify the new/existing functionalities in the application.
• Provide second line support for BTGS-HSCR including handling faults raised by users and carrying out various proactive maintenance activities involving Oracle Pl/Sql and Unix Shell Scripting, to minimize fault levels.
Other Activities:-
• Preparing schedules for work, attending various conference calls, to track project status and management reviews within the project.
• Act as one of the point of contact for various support activities in HSCR.
• Liaison with the User support group to determine nature of fault, fault resolution, etc.
• Work with HSCR tools to solve system bugs.
• Building up a very strong customer support and communication structure.
• Enhance the daily automated HSCR health check as per the requirements of the application.
Application Support and Maintenance for BT-GS HSCR - BT at Milton Keynes, UK(Worked from Milton Keynes, UK -onsite)
The project titled HSCR is an acronym for High Speed Customer Reports. This is a system which polls the
data from the customer network through software pollers using the SNMP request and stores the database in a central Oracle server where it aggregates the data to produce utilization report of various network elements. The reports are both dashboard as well as customer reports.
I was a key component in the successful migration of the project from BT to Tech Mahindra.
As a Team Member (team of six people) of the Application Support and Maintenance Group am responsible for:
• As part of the development activity I was required to build new functionalities as per the customer requirements in the backend area using Oracle Pl/Sql which involved writing Pl/Sqlblocks(Packages, Procedures and Functions) and do the necessary automation
using Unix Shell Scripts.
• As part of the maintainence activity I had to provide third Line Support for BTGS-HSCR which involved handling Oracle Pl/Sql and Unix Shell Script emergency changes requested by the customers and doing small enhancemant as per their requests. The enhancements were generally writing additional Pl/Sql blocks(Packages, Procedures and
Functions) and adding/modifying shell scripts to to add/modify the new/existing functionalities in the application.
• Provide second line support for BTGS-HSCR including handling faults raised by users and carrying out various proactive maintenance activities involving Oracle Pl/Sql and Unix
Shell Scripting, to minimize fault levels. Other Activities:-
• Preparing schedules for work, attending various conference calls, to track project status
and management reviews within the project.
• Act as one of the point of contact for various support activities in HSCR.
• Liaison with the User support group to determine nature of fault, fault resolution, etc.
• Work with HSCR tools to solve system bugs.
• Building up a very strong customer support and communication structure.
• Enhance the daily automated HSCR health check as per the requirements of the application.
ACHIEVEMENTS •Got the Special Recognition for Excellence in Service award at customers’s recommendation in March 2007 for performing outstandingly for over two years for the project CRAFT. •Got the Outstanding Customer Feedback during the Annual Feedback 2006 for the BT Projects taken by Tech Mahindra QMG. •A key component in the successful transition of project HSCR from British Telecommunication Plc. to Tech Mahindra. •Have worked in United Kingdom at the customer’s site for two years.