Customer Service Specialist
Amazon.com
Total years of experience :3 years, 1 Months
* Focusing on customer centricity as working with one of the Earth’s most customer-centric company
* Delivering timely, accurate, and professional customer service to Amazon customers
* Responding to customers via Call, Email and Chat
* Successfully handled 90+ chats daily, maintaining a high level of customer satisfaction
* Average of 95% through empathetic and efficient interactions, while also reducing
Service complaints by 27%.
* Helping Customers with Refund for the orders
* Advanced Skills in travel industry GDS systems Amadeus, Travelport, Sabre, Farelogix, IATA, and Basic
fares
* Manage workflow and processes following SLA
* Demonstrated team handling skills by managing and training teams to support newly trained batches
on the floor, resulting in a significant boost of up to 90% in team productivity.
* Contacting partners and customers via email, chat and call
* Interacting with customers, providing information in answer to inquiries about products
* Handling and resolving customer's complaints through mail or phone
* Responding to customer's complaints via email
Completed an internship at Kadaknath Agro World Ltd, gaining hands-on experience in marketing and business administration, which I've synthesized for my college synopsis