Senior Client Advisor
Gucci
Total years of experience :17 years, 5 Months
•Acting Store Supervisor.
•Ensure the participation to trainings of sales people.
•Resolve client concerns/disputes/complains assuring that the customer satisfaction is constantly pursued and restored. Approve discounts as per policies
•Participate upon marketing request to in store marketing activities planning and implementation. Guarantee the respect of display guidelines.
•Actively participate and involve sales persons in community and social events in order to generate new business opportunities. Efficiently and effectively manage store stock, according to KPIs
•Actively ensure the application of security, sales and stock processes and procedures.
•Ensure staff grooming and discipline
•Manage and train the team; responsible for training and coaching staff
•Manage staff administration and liaison between operations team and store.
•Identify training and development needs for the team providing regular feedback and effectively implement programs that ensure that Company standards are consistently achieved
•Create a team dynamic across the store to ensure healthy competition with mutual support
Devise innovative marketing plans to expand client-base and implement strategic principles to generate substantial referrals.
-Utilize Management Information Systems to calculate the technical ability of the customer’s repayment mechanism.
-Driving revenue growth, and follow-up meetings on regular basis
-Ensure ongoing development and progress through attending product and customer service training's.
Complaint Handling & Problem resolution; Ensure Customer’s complaints are managed properly and acted upon within the appropriate turnaround time, proper escalation if the problem resolution as per the complaints.