Kala Rahiman

• Maintain and develop good relationship with existing and potential clients by coordinating professional meeting, attending promotional events and providing effective administrative support. • Handles the most important key accounts in the company. • Responsible for the accurate and timely issue of quotations and proforma invoices to our clients. • Process inquires by phone, fax, email and personal visits in relation to company business. • Meet the clients to discuss their requirements (understanding the nature of products needed, negotiating the terms of purchasing, advising optimal solutions regarding materials and technologies). • Solve complaints and problems by liaising with the other staff and the client. • Support and assist the sales team in attaining sales targets. • Provide sales & administrative support involving efficient handling of top and confidential agreements. • Preparing sales reports, sales order status, sales agreement, in-time proposals and presentations. • Communicate and coordinate with the other internal department such as Estimation, Prepress, Production, Post-press, Logistics and Accounts in order to ensure accurate and timely delivery of the company services to clients. • Monitor printing, production and delivery process of the Jobs. • Maintain records of Job orders, Delivery orders, LPOs for the Billing process and follow up the payments. • Maintain inventory of the regular supply of contracted products to the clients and place the orders for printing of the short items in order to maintain the stock. • Obtain client’s approval for any given printing jobs and take care of the trapping of Digital file for output by the graphic designer to proceed the final production. • Communicate with eligible candidates for interviews. • Prepare the supporting documents such as packing list, Certificate of Origin etc. required for the shipment of the printed materials to other GCC markets. • In charge of the certification audit of Quality Management System to ISO 9001:2000 by TUV Rheinland

• Assisting clients in evaluation/assessment of their eligibility for Immigration. • Attending enquiries from clients directly, via email over phone and provide accurate and timely information. • Handling all types of immigration services like student visa, visit visa, permanent resident visa, work permits, professional registrations with governing bodies etc. • Advising clients about Immigration law in that country and the mandatory requirements by the Visa office with respect to their case and assisting them in preparation of their case for immigration. • Handle all correspondence and communication with clients and immigration authorities. • Supervising the work of the office staff, designing and implementing the various polices to ensure the smooth running of an office. • In charge of all Human Resource activities and functions such as recruitment and training of staff, maintain office & employee records, manage internal staff relations, pay roll, performance appraisals, travel arrangements etc. • Assisting the Accounts Department in day to day activities • Handling complaints & queries and maintaining a strong relationship with all clients to ensure complete customer satisfaction. • Report to Managing Director and CEO. • Handling sales enquiries directly, via email over phone and follow up of prospective enquiries. • Increase company sales revenue by closing the prospective clients. • Public relations.