Senior Travel Executive
Executive Ship Management Company
Total years of experience :15 years, 4 Months
Key Result Areas:
**Supervising all the travel activities of seafarers and arranging safe embarkation & disembarkation of seafarers, supernumeraries & marine superintendents
**Ensuring timely collection of visas for joining seafarer & supernumerary & marine superintendents; checking all flight tickets, visas, letter of guarantee, OK2B letter and immigration letter
**Organizing cost effective travel for crew joining and departing assigned vessels to meet crew change schedules
**Negotiating rates with the agents for economic crew changes for air tickets, agency charges and shore costs like boat, transport, hotel and so on
**Collaborating port agents for vessel’s schedule, visa requirements and with Vessel Captains and Crewing Manager on crew change schedules
**Acquiring quotations from 03 port agents and also air fare quotations from 03 travel agents; receiving approval of invoice / bills from travel agent and port agent’s disbursement bills as per the quotations on timely basis
**Answering the vessel messages, timely & effectively; interfacing with seafarers regarding their travel destinations
**Guiding subordinates with crew changes & accounting procedures
**Managing crew changes of Oil Product Tankers & Bulk Carrier Vessels of Hellenic Tankers, United Arab Chemical Carriers (UACC) & MMSL.
Significant Accomplishments:
**Implemented troubleshooting / problem solving exercise such as getting the Australian Visa by default for seafarers whenever there is a crew change in south pacific ocean countries countries/ports .
**Streamlined accounting systems/ processes which led to resolution of queries & travel related issues on time
**Executed major assignments such as takeover of new vessels in the company
**Instituted 24*7 Mobile App like Whatsapp to improve customer satisfaction level
** Nominated for Star Performer Award / appreciation letters for carrying out crew members’ embarkation/disembarkation at remote / war zone ports
**Developed a new tool called “Complaint Box” in Phoenix (company’s database system); the tool replies to complaint/queries with solution within 1 working day
Key Result Areas:
**Managed International and Domestic Air Ticket Reservations on Galileo
**Tracked & ensured all corporate bookings, received and actioned all reservations requests received through e-mail or phone
**Conducted pre & post flight checks (queues) / seat / meal request / transfers / meet & assists / hotels and any other services
**Acknowledged the clients with all information related to fare quotations; promoted all Airline related products such as Frequent Flyer Programs to the passengers
**Monitored domestic hotel bookings / reservation, domestic car bookings and nonair travel services such as rail, bus tickets and so on
**Administered International and Domestic Itineraries, ensured proper processing of forex exchange, visa assistance, documentations and follow up
**Coordinated with Accounts Dept. regarding invoice / refund / reissue authorities
**Extended assistance to the team members with ticketing & accounting procedures.
Significant Accomplishments:
##Conferred with High Flyer Award in Aug’12, Nov’12 & Feb’13 for high volume of ticketing and promoting preferred partner airlines.
JOB PROFILE:
**Handled Issuance of Air Tickets for International & Domestic Sectors from Galileo
**Hotel Reservations for International & Domestic Sectors (done from suppliers)
**Visa Assistance & Documentations
**Issuing Travel Insurance & Forex
**Handled corporates like OTIS Elevators, Willis India Insurance, Healthcare-India, IMA-PG
Viridis Biopharma, Shavo Norgren, Anuhpharma, Argos International, S.K. age exports & many more.
VA PRA BSP REFUNDS JOB PROFILE:
**Auditing Refunds Notices
**Check refunds claimed by travel agents as per Virgin Atlantic rules & regulations
**Pricing & Capturing each coupon fares and taxes in RPA
**Scrutinizing authority letter with PNR & Deal Sheets
**Raising Agent Debit Memo (ADM) for default travel agents.
**Reconciling volume with BSP Report.