Guest Relation Officer
Atlas
Total years of experience :2 years, 11 Months
Represent the venue first and last point of guest contact entrusted with their welcome and fond farewell.
•Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
•Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility customer feedback/ complaint procedures
•Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
•Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations regulations.
•Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
•Suggest to manager or departmental trainer any training needed to enhance performance.
•Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
•Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility customer feedback/ complaint procedures.
•Provide knowledgeable, friendly, professional and efficient support to all colleagues ensuring maximum guest satisfaction in a manner consistent with the Hotel standards.
Assist passengers by providing them with all the information regarding flights schedule and timings, terminals, and all the facilities at the Airport.
•Assist passengers who may have missed their flights by providing them with information on alternative flights and routes.
•Announce arrivals, departures and flight delays on public address systems, and keeping records of changing airport schedule.
•Provide assistance in tracking lost baggage and items.
•Coordinate with the airport staff for smooth and safe airport operations.
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