kalthoum Al Ali, Executive Free Zone Administrator

kalthoum Al Ali

Executive Free Zone Administrator

Dubai world central co. - Dubai South

Lieu
Émirats Arabes Unis - Umm Al Quwain
Éducation
Baccalauréat, Management information system (minor) Supply Chain management
Expérience
9 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 4 Mois

Executive Free Zone Administrator à Dubai world central co. - Dubai South
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis juin 2015

My Job Functions as Front Desk are as follows:
• Serving the incoming Customers at the Counters.
• Receiving applications for New Entry permit, Renewal & Residency permit.
• Insure all received applications match the critical rules & regulations of the Free Zone Administration.
• Issuing NOCs and Salary certificates for the client's based on their request such as for (immigration, banks, RTA, Customs).
• Issuing invoices & receipt for all the transaction and handover it to the clients.
• Undertake the tasks of receiving calls, emails and handling queries appropriately.
• Acting as point of contact between back office, immigration and clients.
• Hand over all ready (passport, visa, letters, ID cards) to the customers at the counters.
• Direct the clients to the right channel to go with.
• Assuring quality.
My Job Functions as Back Office are as follows:
• Updating the status of Employment visa, cancellations and Entry permits.
• Establishment card follow up and updating the records in the system.
• Issue all type of card for all sponsored companies in DWCC like (work permit, Access pass and Contractor pass).
• Preparing letters for immigration departments such as (additional Quota request, change of profession in visa, Changing nationality).
• Answer inquires for all incoming customer.
• Follow up all relevant department policies & procedures.
• Recording & writing minutes of meeting.

internship à National bank of Umm Al Quwain
  • Émirats Arabes Unis - Umm Al Quwain
  • mars 2014 à juin 2014

Internship of 3 month

Éducation

Baccalauréat, Management information system (minor) Supply Chain management
  • à UAE University, College of Business and Economics
  • juin 2014

Bacholer degree in MIS - minor- supply chain management and logistics

Specialties & Skills

Problem Solving
Team Leadership
Time management skills
Workload Management
Customer Service
Time management
Multitasking
Fluent speaker (Arabic, English)
Critical thinking
Adapt with new tech
Problem solving

Langues

Arabe
Expert
Anglais
Expert