کلثوم مبارك

• Role: Product Owner
• Objectives:
◦ Preserve cultural and historical heritage for future generations.
◦ Convert books, manuscripts, and educational materials into high-quality
digital formats, making them searchable, shareable, and accessible to learners,
educators, and researchers worldwide.
• Key Activities:
◦ Engaging with Stakeholders.
◦ Reporting to Management on Project Performance.
◦ Leading the development of AI platforms and cloud solutions aligned with
strategic priorities.
◦ Defining product vision and translating customer needs into user stories and
features.
◦ Facilitate Team Forming Process.
◦ Facilitating Communications and Resolving Conflicts.
• Tools: Jira, Confluence, Miro, Figma, Microsoft Teams
• Deliverables: Multilangual OCR, Web-based access platform, Agentic AI solution
for complex layout documents. Outcome: 100% digital in
time

• Project: Deliver high-quality broadband gateways designed to deliver fast, reliable.
• Methodology: Hybrid
• Role: QA PROJECT MANAGER
• Objectives:
◦ Provide solutions compatible with all access technologies: FTTx, xDSL, and
5G.
• Key Activities:
◦ Collaborating with PMO.
◦ Understanding Organizational Needs.
◦ Defining Waterfall Work and Agile Work Packages.
◦ Defining Delivery Cadence.
◦ Adapting Approach as necessary.
◦ Engaging Stakeholders.
◦ Analyzing performance data and defect trends to find root causes and
implementing preventive strategies to avoid recurring issues.
◦ Hiring, training, and supervising QA staff, as well as managing daily testing
workflows and evaluating team performance.
• Tools: Jira, Confluence, Excel, Microsoft Teams
• Deliverables: High-quality broadband gateways
• Outcome: Improved broadband gateway quality and reliability, Enhanced
connectivity solutions for operators.

Project: Deliver high-quality broadband gateways Methodology: Role: QA ENGINEER
• Objectives:
◦ Enhance testing processes efficiency.
◦ Improve product quality assurance.
• Key Activities:
◦ Led quality assurance initiatives at SAGEMCOM.
◦ Developed strategic testing plans to ensure project deliverables.
• Tools:
• Enhanced testing processes efficiency, Improved product quality
assurance quality.

• Provided technical support to enterprise clients on critical infrastructures.
• Diagnosed and resolved hardware and software incidents while meeting SLA
commitments.
• Performed proactive infrastructure monitoring to minimize service interruptions.
• Communicated with clients regarding ticket tracking and resolution timelines.
• Participated in support process and procedure documentation.
• Contributed to continuous improvement initiatives for customer support services.

• Supported mission-critical IT infrastructures for major clients including Airbus, BNP
Paribas, Air France and SNCF.
• Installed and configured HP server and storage solutions.
• Supervised and maintained critical servers and storage environments.
• Analyzed and resolved complex hardware and software incidents.
• Delivered customer training on infrastructure solutions.
• Participated in infrastructure migrations and upgrade projects.

• Provided technical support for Dell, HP and IBM server and storage solutions across
EMEA.
• Deployed and configured server infrastructures and backup systems.
• Managed technical incidents and preventive maintenance activities.
• Monitored system performance and resolved incidents proactively.
• Assisted customers in optimizing their information systems.
• Contributed to business continuity and backup strategy projects.