Cafe & Foods Manager
Marks & Spencer
مجموع سنوات الخبرة :11 years, 8 أشهر
Manage 6 cafes + 2 bar/lounge and a restaurant in the airport in close coordination with General Manager.
Shortlist and hire staff with HR Manager.
Request food and non-food supplies for all the outlets.Prepare monthly inventory.
Outsource and suggest new products for the cafes.
Recommend and change menu with the chef.
Prepare and post rotas for the team.
Configure POS with menu recipes, prices and group them in the system.
Ensure cleanliness, food safety and hygiene standards of all the outlets.
Prepare monthly sales report and discuss with the GM.
Oversee daily cafe operations in close liaison with Store and District Manager. Deliver top results in all aspects of work viz. sales, customer service, safety, quality and quality.
Achieved 100% results in mystery shopper visits.
Achieved 90%+ results in NSF Quality and Safety audits.
Handled outlets in Store Managers leave/ vacation.
Supervising crew and team leaders. Maintaining highest standards in quality, service, and cleanliness.Handling HR issues, including disciplinary action.
Underwent 6 months rigorous Industrial Exposure Training in Park Hyatt Goa Resort & Spa in various f&b operations viz. banquets, bars and restaurants.
Served and handled high profile individuals, business companies and delegations.
Successfully completed 6 months Industrial Exposurr Training from Park Hyatt, Goa. Actively participated in college cricket tournaments. Hosted college fest, acted as MC, played drums and sang with college band. Completed all practical and theoretical exams with great zeal and enthusiasm. Actively participated in all college Out Door Caterings.