Customer Service Supervisor
Arab Bank
Total years of experience :7 years, 0 Months
• Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
• Selling & Marketing for Arab bank services such as (personal loans, Housing
loans, Auto loans, Credit Cards, self services like Visa electron, phone Banking
and internet Banking and any new product)
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special
needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Fielded customer questions regarding available merchandise, sales, current
prices and upcoming Bank changes.
• Resolve product or service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best
solution.
• Assistant Branch Manager
• Selling & Marketing for AJIB Bank services such as (personal loans, Housing
loans, Auto Loans, Credit Cards, self-services like Visa electron, phone
Banking, internet Banking and any new product)
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best
solution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting
customer information and analyzing customer needs
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive
• Meet personal/team sales targets and call handling quotas communication
• Receive and count working cash at beginning of the shift.
• Processing customer deposits, withdrawals, and payments.
• Acts as the custodian of the cash up to the defined limit, checks, sorts and
binds cash received as per defined banking parameters
• Accept cash and checks for deposit and check the accuracy of the deposit
slip
• Following bank procedures when performing transactions
• Controlling and monitoring the levels of cash in the teller drawer and
following all check cashing and cash 'handling procedures'
• Electronic clearing Cheque (ECC).
• Assists in the processing of ATM deposits and in sorting notes and balancing
ATM cash
• Ensure verification of all transactions and completeness of source
documents, and related supporting documents joined with the customer
service supervise