Key Accounts Manager
BATCO
مجموع سنوات الخبرة :16 years, 3 أشهر
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Effectively maintains and retains existing customers by building long-term relationships
• Generate sales for a portfolio of accounts and reach the company's sales targets.
• Coordinate and attend events and outreach, tracking marketing campaigns and evaluating sales success.
• Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact.
• Participate in business plans and sales strategy to ensure company sales goals and profitability
• Generating new business, vendor registration, creating awareness, complete pricing, negotiation and execution. Identifying the prospective customers and clients through vast demonstration.
• Effectively managing the area of sales budgeting, challenging assignment, co-ordination between upper and lower management, holding meeting for different aspects of development, justifying consumer taste behavior and their satisfactions.
• Responsible in conducting new product launching, payments follow up, Random Collections, Weekly Business coordination meeting and collection meeting, handling correspondence independently.
• Manages to probe for customer pain points and identify new sales opportunities navigating complex organizations to find and influence key decision makers.
• Interact and coordinate with the sales team and other staff members in other departments working on the same accounts.
• Meet time deadlines for accounts.
• Analyze bids and proposals and ensure that the specifications of binding agreements with customers, vendors.
• Reporting to General Manager.
• At British Red Cross Location: Pakistan
Company Industry: Community/Social Services/and Nonprofit
Job Role: Logistics
January 2008 - February 2009
• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Co-ordinate and manage the supply and logistics support for the whole operations, including requisitioning, receiving, storing and issuing goods.
• Provide supervision and direction of the red cross procurement systems.
• Overall management of the vehicle fleet, including dispatch planning and the management of drivers.
• Co-ordinate logistics functions with the National Society, integrating operations as far as possible, with the goal of transferring operational responsibility to the National Society.
• Liaise with international, governmental and non-governmental organizations and collaborate where appropriate.
• Provide management, guidance and maintenance of logistics fixed assets, including the arrangement of insurance.
• Provide technical co-ordination and advice to other departments and functions within the delegation.
• With other coordinators and the Head of Operation, identify programmes requiring support within the logistics area of responsibility, and plan a budget for these requirements.
• Produce regular, timely and accurate narrative report for the whole logistics operation.
MS Office, Word ,Power Point, Excel, Word Pad, Hard Ware & Soft Ware.
Graduation Bachelors Degree (2-3 Years) University of Peshawar Peshawar, Pakistan Session 2002- 2003 Majors Political science, Islamic studies, Pakistan studies, English. ________________________________________
Faculty in science High School / A Levels (12 Years) Post Graduate College Battagram (Board of Intermediate & Secondary Education Abbottabad) Abbottabad Pakistan 1999 - 2000 Majors Physics, Chemistry, Biology, English, Pakistan Studies, Urdu