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kamal iraq, IT SUUPORT SPECIALIST

kamal iraq

IT SUUPORT SPECIALIST·ENI OIL COMPANY

Oman

Bachelor's degree, SOFTWARE ENGINEERING DEPARTMENT

Work experience

Total years of experience: 5 years, 2 months

IT SUUPORT SPECIALIST

November 2011 - March 2012

ENI OIL COMPANY

Basra, Iraq

November 2011 - March 2012

• Maintenance of Computer \[software & hardware\].
• Instillation of computer programs.
• Reparation of computer defects.
• Installation of networks, detection of networks defects
• Restoration of completely deleted data.
• Reparation of printers.
• Install SAP &document builder for sap team.
• SUPPORT OUTLOOK
Clean data from viruses in all media drive _Hard disks, flashes .
• Training the new employees in ICT field .
SAP INSTALLATION AND SUPPORT
* knowledge in active directory

Company industry:
Oil & Gas
Job role:
Information Technology

IT SUPPORT ENGINEER

September 2009 - August 2011

TOWARDS THE HORIZON

Muscat, Oman

September 2009 - August 2011

• Maintenance of Computer \[software & hardware\].
• Instillation of computer programs.
• Reparation of computer defects.
• Installation of networks, detection of networks defects
• Restoration of completely deleted data.
• Reparation of printers.
• Install SAP &document builder for sap team.
• Clean data from viruses in all media drive _Hard disks, flashes .
• Training the new employees in ICT field .

Company industry:
IT Services
Job role:
Information Technology

IT SUPPORT

September 2006 - May 2009

شركة جيجابايت للحاسب الالي

Baghdad, Iraq

September 2006 - May 2009

• Maintenance of Computer

• Formatting, reparation of lap-top and charger.

• Instillation of computer programs.

• Reparation of computer defects.

• Installation of networks, detection of networks defects

• Restoration of completely deleted data.

• Reparation of printers.

• Network installation and administration

Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

جامعة بغداد

June 2009

June 2009

Bachelor's degree, SOFTWARE ENGINEERING DEPARTMENT

Iraq

GPA (percentage): 61.8%

GPA (percentage): 61.8%

MAINTENANCE SOFTWARE & HARDWARE & NETWORKS

Skills

Hardware Support
Expert
Hardware Support
Expert
Hardware Installation
Expert
Hardware Installation
Expert
System Maintenance
Expert
System Maintenance
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
Printer Support
Expert
Printer Support
Expert
CUSTOMER SUPPORT BY PHONE
Expert
CUSTOMER SUPPORT BY PHONE
Expert
Reparation of printers
Intermediate
Reparation of printers
Intermediate
INSTALL OPERATING SYSTEMS AND SOFTWARE
Expert
INSTALL OPERATING SYSTEMS AND SOFTWARE
Expert
COMMUNICATION SUPPORT
Expert
COMMUNICATION SUPPORT
Expert
DETECT PROBLEMS IN OPERATING SYSTEM AND FIX IT
Expert
DETECT PROBLEMS IN OPERATING SYSTEM AND FIX IT
Expert
Training the new employees in ICT field
Intermediate
Training the new employees in ICT field
Intermediate
CLEAN DATA FROM VIRUS
Expert
CLEAN DATA FROM VIRUS
Expert
Maintenance of Computer [software & hardware].
Expert
Maintenance of Computer [software & hardware].
Expert
MICROSOFT OFFICE 2000-2010
Expert
MICROSOFT OFFICE 2000-2010
Expert
OUTLOOK SUPPORT
Expert
OUTLOOK SUPPORT
Expert
PEACHTREE ACCOUNTING PROGRAM 2009
Expert
PEACHTREE ACCOUNTING PROGRAM 2009
Expert
Active Directory
Intermediate
Active Directory
Intermediate
Hardware Support
Expert
Hardware Support
Expert
Hardware Installation
Expert
Hardware Installation
Expert
System Maintenance
Expert
System Maintenance
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
Printer Support
Expert
Printer Support
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
ENGLISH COURSE
BAGHDAD TRAINING CENTER
May 2007 - May 2007

Recommendations

a iq

Aug 2012

Aug 2012

IT SUPPORTSubordinate

MR KAMAL HAVE PROFESSIONAL SUPER VISION IN HIS WORK , HE VERY GOOD MAN QUIE ,VERY CLEVER , IM VERY HAPPY TO WORK WITH HIM HE SUPPORT US AND LEARN ALL TEAM IF WE HAVE ANY PROBLEM AND FIX IT QUIQLY ALL THE TEAM AND OUR COMPANY HAPPY FROM HIS WORK OUR TEAM THANK HIM TO WORK WITH US