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kamal iraq, IT SUUPORT SPECIALIST

kamal iraq

IT SUUPORT SPECIALIST·ENI OIL COMPANY

Oman

Bachelor's degree, SOFTWARE ENGINEERING DEPARTMENT

Work experience

Total years of experience: 5 years, 2 months

IT SUUPORT SPECIALIST

November 2011 - March 2012

ENI OIL COMPANY

Basra, Iraq

November 2011 - March 2012

• Maintenance of Computer \[software & hardware\].
• Instillation of computer programs.
• Reparation of computer defects.
• Installation of networks, detection of networks defects
• Restoration of completely deleted data.
• Reparation of printers.
• Install SAP &document builder for sap team.
• SUPPORT OUTLOOK
Clean data from viruses in all media drive _Hard disks, flashes .
• Training the new employees in ICT field .
SAP INSTALLATION AND SUPPORT
* knowledge in active directory

Company industry:
Oil & Gas
Job role:
Information Technology

IT SUPPORT ENGINEER

September 2009 - August 2011

TOWARDS THE HORIZON

Muscat, Oman

September 2009 - August 2011

• Maintenance of Computer \[software & hardware\].
• Instillation of computer programs.
• Reparation of computer defects.
• Installation of networks, detection of networks defects
• Restoration of completely deleted data.
• Reparation of printers.
• Install SAP &document builder for sap team.
• Clean data from viruses in all media drive _Hard disks, flashes .
• Training the new employees in ICT field .

Company industry:
IT Services
Job role:
Information Technology

IT SUPPORT

September 2006 - May 2009

شركة جيجابايت للحاسب الالي

Baghdad, Iraq

September 2006 - May 2009

• Maintenance of Computer

• Formatting, reparation of lap-top and charger.

• Instillation of computer programs.

• Reparation of computer defects.

• Installation of networks, detection of networks defects

• Restoration of completely deleted data.

• Reparation of printers.

• Network installation and administration

Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

جامعة بغداد

June 2009

June 2009

Bachelor's degree, SOFTWARE ENGINEERING DEPARTMENT

Iraq

GPA (percentage): 61.8%

GPA (percentage): 61.8%

MAINTENANCE SOFTWARE & HARDWARE & NETWORKS

Skills

Hardware Support

Expert

Hardware Installation

Expert

System Maintenance

Expert

Hardware 2FSoftware Installation

Expert

Printer Support

Expert

CUSTOMER SUPPORT BY PHONE

Expert

Reparation of printers

Intermediate

INSTALL OPERATING SYSTEMS AND SOFTWARE

Expert

COMMUNICATION SUPPORT

Expert

DETECT PROBLEMS IN OPERATING SYSTEM AND FIX IT

Expert

Training the new employees in ICT field

Intermediate

CLEAN DATA FROM VIRUS

Expert

Maintenance of Computer [software & hardware].

Expert

MICROSOFT OFFICE 2000-2010

Expert

OUTLOOK SUPPORT

Expert

PEACHTREE ACCOUNTING PROGRAM 2009

Expert

Active Directory

Intermediate

Hardware Support

Expert

Hardware Installation

Expert

System Maintenance

Expert

Hardware 2FSoftware Installation

Expert

Printer Support

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
ENGLISH COURSE
BAGHDAD TRAINING CENTER
May 2007 - May 2007

Recommendations

a iq

Aug 2012

Aug 2012

IT SUPPORTSubordinate

MR KAMAL HAVE PROFESSIONAL SUPER VISION IN HIS WORK , HE VERY GOOD MAN QUIE ,VERY CLEVER , IM VERY HAPPY TO WORK WITH HIM HE SUPPORT US AND LEARN ALL TEAM IF WE HAVE ANY PROBLEM AND FIX IT QUIQLY ALL THE TEAM AND OUR COMPANY HAPPY FROM HIS WORK OUR TEAM THANK HIM TO WORK WITH US