Head Facility Management (Sr. Vice President) MRICS
Runwal Developers
Total years of experience :38 years, 4 Months
Heading Facility Management Services.
Lodha Group is currently developing over 31 million sq. ft of prime real estate, 42 under construction projects from Luxury residences to large town ship, having crossed over 10000 crores for FY 18-19. The group has presence across major world cities such as London, Dubai, Singapore & Shanghai. Major responsibilities includes following:
• Managing Hospitality & Property Management Operations of luxury and high end residential projects including World One - world’s tallest residential tower, New Cuffe Parade, Fiorenza, Eternis, Altamount and Luxuria.
• Strategic inputs on Hospitality & Property Management services for upcoming projects.
• Take handover of flats and common areas and services from Construction management team complete transition and establish Property Management operations followed by Society formation and handover.
• Handle customer escalation to ensure customers issues are timely resolved.
• Suggest design improvement for convenience in maintenance in upcoming project &.
Co-ordination with Construction Team to resolve any issues related to civil works.
• Finalizing of CAM charges for existing & up-coming projects and to ensure the Property Management services are managed within the approved/ budgeted CAM charges.
• Support the site Property Management team in operations and coordination with - Human Resource, Procurement, Finance, Contract Management & Legal/ Regulatory -Statutory compliance.
• Involvement in recruitment, career development and succession planning for employees in the Department.
Lodha Group is currently developing over 31 million sq. ft of prime real estate, 42 under construction projects from Luxury residences to large town ship, having crossed over 10000 crores for FY 18-19-. The group has presence across major world cities such as London, Dubai, Singapore & Shanghai. Major responsibilities includes following:
• Managing Hospitality & Property Management Operations of luxury and high end residential projects including World One world’s tallest residential tower, New Cuffe Parade, Fiorenza &Luxuria.
• Strategic inputs on Hospitality & Property Management Services for upcoming projects.
• Take handover of flats and common areas & services from construction management
Complete transition and establish Property Management operations followed by Society formation & handover.
• Handle customer escalation to ensure customers issues are timely resolved.
• Suggest design improvement for convenience in maintenance in upcoming project &.
Co-ordination with Construction Team to resolve any issues related to civil works.
• Finalizing of CAM charges for existing & up-coming projects and to ensure the Property Management services are managed within the approved/ budgeted CAM charges.
• Support the site Property Management team in operations and coordination with - Human Resource, Procurement, Finance, Contract Management & Legal/ Regulatory -Statutory compliance.
• Involvement in recruitment, career development and succession planning for employees in the Department.
Lodha Group is currently developing over 43 million sq. ft of prime real estate, 28 ongoing projects from Luxury residences to large town ship, having crossed over 80000 crores for FY 16-17- larger than 2nd & 3rd player combined in India. The group has presence across major world cities such as London, Dubai, Singapore & Shanghai. Major responsibilities includes following:
•Managing Handover & Facilities Management Operations of luxury and high end residential projects including World One - world’s tallest residential tower, New Cuffe Parade, Fiorenza, Altamount and Luxuria.
•Strategic inputs on Handover & Facilities management services for upcoming projects.
•Take handover of flats and common areas and services from Construction management team complete transition and establish FM operations followed by Society formation and handover.
•Handle customer escalation to ensure customers issues are timely resolved.
•Suggest design improvement for convenience in maintenance in upcoming project &.
Co-ordination with Construction Team to resolve any issues related to civil works.
•Finalizing of CAM charges for existing & up-coming projects and to ensure the FM services are managed within the approved/ budgeted CAM charges.
• Society/Association/Federation formation and Property handover to the Society/Association/ Federation Management Committee including land conveyance.
•Support the site FM team in operations and coordination with - Human Resource, Procurement, Finance, Contract Management & Legal/ Regulatory -Statutory compliance.
•Involvement in recruitment, career development and succession planning for employees in FM Department
Tata Realty and Infrastructure (TRIL) was set up in 2007 to pursue opportunities in the real
estate and infrastructure sectors. The company is a wholly-owned subsidiary of Tata Sons, the
holding company of the Tata group, and is committed towards developing the nation by building
world-class real estate and infrastructure. Major responsibilities of the position includes:
•Managing Pan India FM Operations of Commercial, Residential and Retail properties
developed by TATA Realty and Infrastructure Limited.
•Strategic plan for FM services for upcoming projects in most time efficient & cost
effective manner.
•Property takeover from Projects, with snagging - de-snagging, carry out smooth
transition to establish FM operations.
•Develop SOPs & SLAs for all Facility Management Operations.
•Suggest design improvement for convenience in maintenance in upcoming projects.
•Working of CAM charges for existing & up-coming projects.
•Coordination with support departments - Human Resource, Procurement, Finance-
•Budget, Contract Management and Legal/ Regulatory -Statutory compliance
Mahindra Lifespaces, the real estate development arm of the $6 billion Mahindra Group, is a subsidiary of Mahindra & Mahindra Limited. Company's passion and vision is creating spaces for healthy living - in both residential and commercial segments, with a focus on quality, transparency and providing value to customers. Major responsibilities of the position include:
•Managing Pan India FM Operations of all properties developed by Mahindra Lifespaces.
•To develop strategic plan for FM services in most time efficient & cost effective manner.
•To deliver high quality, prompt and courteous Facilities Management services in support
to customers’ needs in a safe working environment.
•Property takeover from Projects, snagging, establish FM operations till society handover.
•FM Transition and handover of Flats/ Villa/ common areas & customers Services.
•Develop SOPs & SLAs for all Facility Management Operations.
•Conduct RFP for selection of IPCs for managing Pan India FM operations.
•Benchmarking for the Facility Management Services costing.
•Suggest design improvement for convenience in maintenance in upcoming projects.
•CAM charges finalisation during project development stage.
•Coordination with support departments - Human Resource, Procurement, Finance- Budget, Contract Management and Legal/ Regulatory - Statutory compliance.
Bombay Realty is a Wadia Group Company with a new division Bombay Realty to develop the real estate. As GM Facility Management my role is involves Facility Management of existing properties of Bombay Dyeing and setting up of Facility Management division for the company and strategic planning of newly developed and developing properties of Bombay Realty. Major responsibilities includes following:
• Facility Management Operations of all properties of Bombay Dyeing.
• Transition Management of commercial & residential properties.
• Lease Management of properties of Bombay Dyeing.
• Develop SOPs for all Facility Management Operations.
• Define SLA’s for various Facility Management Services.
• Benchmarking for the Facility Management Services costing.
• Suggest design improvement for convenience in maintenance in upcoming projects
• Coordination with support departments - Human Resource, Procurement, Finance- Budget, Contract Management and Legal/ Regulatory - Statutory compliance.
Cushman& Wakefield is one of the largest real estate firms in the world. The Company is Managing 55 million square feet of commercial space in Property & Facility Management. It has got over 11000 employees in 60 countries.
• Started as a Facility Manager in July 2004. Set up new site FM operations of First Source formally known as ICICI One source (Lloyds Trustees & Saving Bank).
• Got the Best Managed Facility award in 2005 and on Jan 2006 was promoted to Senior Facilities Manager and transferred to JPMC to Manager multiple sites and transition of upcoming sites of JPMC. Within two years of tenure portfolio of JPMC was increased from 5.5 lakhs to 9.5 lakhs square foot area.
• Promoted to Operations Manager Property, Facility & Retail Management on 01 Jan 2008 to manage portfolio of 23 million sq. ft.
• Promoted to Regional Operations Manager- West on 01 Jan 2009 for Property, Facility & Retail Management for managing a port folio of 25 million sq.ft.
• Promoted to Regional Manager- West on 01 Jan 2010 for Business and operations of Property Management services.
Some of the Major Clients dealt with are-
JP Morgan Chase, Nomura Financial Services, Tata Consultancy Services, Reliance Corporate Park, Aditya Birla Retail, Hiranandani Powai, Nirlon Knowledge Park, Four Seasons Hotel, Bennet & Colman, Morgan Stanly, Kotak Bank, Ashmore financial Services, Mafatlal Industries, Raheja Universal, Vishwaroop IT Park, Inorbit Mall Citibank, IL&FS, Hyatt Regency, Crompton Greaves House, Fort House, Spain Consulate in Mumbai. BMC Software, Eclipsys, Geometric Software, Venture, Embassy Tech. Zone, Tata Johnson Controls, Panshil, Jain Constructions & Sumashilp.
Administrative & Technical Responsibilities.
•Management of Engineering department, Administration, Helpdesk, front office, Transport department, Housekeeping and Cafeteria & accounts.
•Ensuring all statute & legalities are met during the tenure associated with Client.
•Vendor Management with minimum downtime.
•Ensuring proper upkeep and safety of the premises and office areas.
•Assisted in designing and implementing proper record management procedures.
•Providing proactive solutions to facilities requested by the clientele.
•Preparation of clientele MIS statements and reports for facilities provided. Ensure proper operation and maintenance of HV/LV switchgears, centralized HVAC system, Sewage Treatment Plants, Water Treatment Plant, UPS, Diesel Generators and Motors. Hydro-Pneumatic Systems and Elevators.
•Involved in the installation and commissioning of all plant and equipment.
•Preparing a breakdown analysis database to analyze equipment life expectancy and preventive maintenance schedule for all equipment installed in the premises
•Commissioning and implementing the CCTV and Access control system. Daily access invalid entries scrutiny. Determining primary prerequisites to establish an effective fire fighting system and evacuation procedures.
Served Indian Navy for 16 years as Chief Engine Room Artificer at middle level management responsible for operation maintenance and administration of engineering department including following:
• Management of engineering department including employment, welfare measures and training of personnel.
• Operation and maintenance of main and auxiliary machinery, equipment & systems.
• Co ordination with other departments, shore naval and civil agencies for the procurement and utilization of spares and control of inventory.
• Preparing the maintenance schedule of equipment to upkeep the performance at optimum operational efficiency.
• Planning of the refit of the ship and preparation of defect list, organizing and executing pre and post refit trials of engineering department.
• Safe custody of spares, stores, drawings & books pertaining to engineering department, submission of periodic returns, reports associated with man & machinery.
• Nuclear, biological, chemical defense and damage control including fire fighting arrangements.
Four years of Mechanical Engineering Course from Center of Marine Engineering Technology - INS Shivaji, Lonavla, Maharashtra -India.