Supervisor
Fusion Cafe
Total des années d'expérience :10 years, 0 Mois
• Ensure all guest receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Supervise of the restaurant/outlet. Oversee all operational standards lead the team to deliver an outstanding guest experience.
• Ensure food quality and consistency and delivered at all times to brand guideline and company standards.
• Monitor stock levels to ensure optimum stock handling within the restaurant/outlet.
• Ensure restaurant/outlet procedures are followed to reduce wastage of food and non-food items
• Work within operational procedures to ensure food and beverage preparation process remain within company and municipality guidelines.
• Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest satisfaction.
• Ensure health, safety and fire regulation adhere within the restaurant/outlet all times.
• Process complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.
• Carry out additional tasks as instructed by management
• Welcome and connect with every customer.
• Discover customer needs and appropriately suggests the product with every customer to enhance service and meet sales goals.
• Offer customer demonstrations and samples using brewing equipment.
• Responds to customer needs and says thank you to every customer